BwanaDik
Well-known member
Just got Ms. Piggy back from service today. 35.000 mile service which included coolant change, pumpkin oil change, oil change, oil filter, air filter, new brake pads (they checked and found them to be below minimum for my riding style) and brake fluid change. Also a new set of shoes (PR2's) for the ol' gal. Dan also stripped down the drive train to the transmission output shaft, cleaned and re-lubed it (per my specific request) and inspected the Black Widow Spider. All good, no issues. I did the extra stuff because this was the last inspection before the YES expires and I wanted to be sure Mama Yama was OK with all components.
Spent a PILE of money on the job, enough that a lot of folks here would scream with their hair on fire. However, Steve, the Service Manager, gave me 15% off to total bill on a promotional thing when he didn't have to. He just remembered it was on and told Arlen, the Service writer, to make it so. He didn't have to do that, he just did because we have a good working relationship. I'm also an Old Guy in a 'Stitch with IBA plates and not a squid which I think they appreciate.
Dan Williams, the tech on the job, did his usual outstanding job. I've mentioned him before in other posts. What's unique here is that's there's no comebacks and the bike is spotless when I get it. The reason I mention this is because there's a British shop here in town who's service simply sucks. Greasy hand prints all over the bike (Triumph Trophy 900) combined with sometimes questionable service after a service where I've paid $$$$$. Cycle Shack is a nice change of pace.
Don't expect to get this kind of service by being a whinny *******. I try every time I deal with these guys to understand their point of view and to work WITH them if there's a problem. Yes, sometimes it costs a lot but it's probably fair in the grand scheme of things. I'm a Project Manager as my regular day job and have found it's better to work with folks to solve a problem than tell them how ****** up they are. This approach works with dealers too, unless the service manager is an *****. Then work with his boss, not him.
Anyway, can't recommend these guys enough. But only if you're willing to put in the time, effort, and understanding on your side (as is the case in any situation). Both professional and highly competent if given the chance.
Spent a PILE of money on the job, enough that a lot of folks here would scream with their hair on fire. However, Steve, the Service Manager, gave me 15% off to total bill on a promotional thing when he didn't have to. He just remembered it was on and told Arlen, the Service writer, to make it so. He didn't have to do that, he just did because we have a good working relationship. I'm also an Old Guy in a 'Stitch with IBA plates and not a squid which I think they appreciate.
Dan Williams, the tech on the job, did his usual outstanding job. I've mentioned him before in other posts. What's unique here is that's there's no comebacks and the bike is spotless when I get it. The reason I mention this is because there's a British shop here in town who's service simply sucks. Greasy hand prints all over the bike (Triumph Trophy 900) combined with sometimes questionable service after a service where I've paid $$$$$. Cycle Shack is a nice change of pace.
Don't expect to get this kind of service by being a whinny *******. I try every time I deal with these guys to understand their point of view and to work WITH them if there's a problem. Yes, sometimes it costs a lot but it's probably fair in the grand scheme of things. I'm a Project Manager as my regular day job and have found it's better to work with folks to solve a problem than tell them how ****** up they are. This approach works with dealers too, unless the service manager is an *****. Then work with his boss, not him.
Anyway, can't recommend these guys enough. But only if you're willing to put in the time, effort, and understanding on your side (as is the case in any situation). Both professional and highly competent if given the chance.
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