How long should the dealer have my bike

[kbart]

the dealer has had my bike for two weeks to diagnose an electrical issue. what is a reasonable amount of time to allow them to keep the bike before I take further action?

 

[kamal]

I would say a week should be enough time - if they were going to 'get right on it'.

I see you didn't post your problem here? This forum loves a challenge.

Cheers.

Al.

 

[FJRacer]

About the busiest time of year for a service dept.

 

[Bounce]

Yep. Could take 2 weeks to even get to it at some shops.

 

[lonerider]

If it's an intermittent electrical issue, they might be having trouble getting it to malfunction again. Sometimes those can be a pain to chase down. Any service coordinator worth his salt should be able to give you updates on their progress and an approximate completion date.

 

[mcatrophy]

When my '06 developed an intermittent problem (posted here), my dealer had it for about 3 weeks. But he was working on it for most of the time he had it (on Yamaha's tab). I watched him for some of the time, so I knew he was trying. In the end he never cured it, I took it away to go on a pre-planned tour, and the problem gradually cured itself.

So, questions, has he started it? If so, why hasn't he finished? And if he's doing lots of hours, who's paying?

l

 

[Fly Bye]

You have more patience than I do. I realize tracing an electrical problem can be problematic, however 2 weeks in my book is not acceptable especially if you have been put on ignore.

You might want to call them for a progress report and see what they have to say. Let them know they should keep you informed.

 

[wfooshee]

He hasn't necessarily been put on ignore. As stated earlier, this is about as busy as shops get all year, with everyone bringing out their bikes that were "running just fine last September," and a shop with 4 or 5 techs just can't get to 273 bikes in one or two days.

If the shop is giving him reports (which he doesn't say) then I don't think there's anything to worry about. Nothing wrong with a call to ask "Hey, what's up?" as long as those calls aren't three times a day.

 

[Fly Bye]

If it's an intermittent electrical issue, they might be having trouble getting it to malfunction again. Sometimes those can be a pain to chase down. Any service coordinator worth his salt should be able to give you updates on their progress and an approximate completion date.

I can agree with this.

Keeping the customer informed is part of customer service.

 

[networkguy]

Make sure they first try a new battery

/ducks out quickly