New Enough 10% Coupon

[Patriot]

SENT BELOW TO NEW ENOUGH:

It was requested by a fellow member of the FJR forum (over 1000 active members) that if anyone had a spare 10$ coupon for a purchase from your company, they would like to use it as they gave away their last one and need to purchase a tank bag. I called Apparel Customer Service and when I was told the coupon program was suspended, I posted the following message to our forum:

wish I could help...and called New Enough Customer Service as I have in the past to ask for a coupon to be emailed to me

Bad news folks...they have suspended the program and may start it up again next winter, but no guarantees

It was only done to stimulate business during the slow season which is winter

I advised them that the suspension is a bad decision in this bad/slow ecomony and I was very disappointed with it and would shop closely competively price purchases as opposed to my usual knee jerk impulse purchase from new enough automatically

I'm sure I'll still do some business with them, but I guess I'm a kid who just had his candy taken away for 9 months to wait to get it again

I'll be Googling hard for my replacement SIDI boots for total price (New Enough does not have a free shipping program, as well, like Motorcycle Superstore and others) instead of just purchasing from them with a coupon. I told them the same and wish I had access to the owners and voice my feelings. I might email to customer service with this info as I see it.

Granted they are a really good company with no complaints from me on sales and customer service. But I called them a GREAT company with the fringe benefit of the coupons to reward repeat buyers. Plus they are centrally located in Texas so shipping to me is faster than those folks who do business from the west coast.

Just my 1.5 cents and HO

Cheers,

Mike in Nawlins'

RECEIVED BELOW REPLY:

Hi Mike,

Thanks for writing. I'm sorry you are disappointed the my decision to

end the promotion. Perhaps if I explain... The mail order business is

one with very tight profit margins. Offering even modest discounts like

the 10% off coupon takes all or most of the profit component out of the

sales. It makes sense to do this in slow times such as winter because

we need to retain employees year around and stimulating sales during the

winter makes sense, even if there is less profit.

But in the summer, we become busy and have to work hard to maintain our

levels of customers service with the staff we have (and can afford to

keep all year), and during those busy months, we need the profit to

survive.

So basically, its a way to level out the volume of business throughout

the year and keep our staff fed and happy all year.

Hope the explanation helps.

Sincerely,

Paul

New Enough Motorcycle Apparel

www.newenough.com

888-530-7351

 

[radman]

Hey-they responded. When Circuit City canned all their hourly employees and replaced 'em with brain dead automatons I wrote several scathing emails, to which I received nary a response.

We all know where they are now, don't we?

I think it's pretty cool they not only replied, but it wasn't a "Thank you for your "stick it up our collective *****" letter" canned response.

 

[Patriot]

Hey-they responded. When Circuit City canned all their hourly employees and replaced 'em with brain dead automatons I wrote several scathing emails, to which I received nary a response.
We all know where they are now, don't we?

I think it's pretty cool they not only replied, but it wasn't a "Thank you for your "stick it up our collective *****" letter" canned response.

Yeah, RM, I wholeheartedly agree

shot back below to Paul in response:

thank you for the reply and explanation, Paul

Yes, your explanation helps and I fully understand

I wish you and your team all the success in the world

And I have certainly posted your explanation with my personal support of

your superior company

Mike