Never wore their jackets, but I'm a big fan of their gloves. Everytime I've tried something else, I've missed the quality and comfort of my Roadgear gloves and have gone right back to my old ones. I've also carried their tool pouch in a saddle bag for several years now. I don't think I'll ever need another one. Solid, quality stuff.
I checked out their jackets once in the vendor section of a rally. They seemed great, though I thought the colors were not quite as nice as they looked in the catalog.
My customer service experiences with them have been consistently excellent. The first time I ordered gloves from them, I received a personal email from the owner who wanted to make sure I was pleased with the order and the quality of the goods.
I suppose the real reason I never bought one of their jackets is that I'm a budget biker (okay, cheap b***ard) and their stuff is relatively expensive and rarely goes on sale. I don't think you'll be disappointed by the quality and the features, though. I think they know what they're doing.