Rust

[bigjohnsd]

There are no excuses for the dealership returning your bike to you in the comments diction described above.

That said, I'm sure they are as frustrated as you are in not being able to find and correct the underlying issue on your '14.

 

[Bill Lumberg]

I agree 100% on both counts.

 

[NTXFJR]

The dealerships have the factory tech support team available at their disposal, they are just a phone call away. That's a tool that the end user doesn't have access to. It's how my dealer found the intermittent cel issue on my bike. If that dealer is frustrated, I wonder if they've tried that resource yet. Either way, I agree with John, no excuses.

 

[bigjohnsd]

The dealerships have the factory tech support team available at their disposal, they are just a phone call away. That's a tool that the end user doesn't have access to. It's how my dealer found the intermittent cel issue on my bike. If that dealer is frustrated, I wonder if they've tried that resource yet. Either way, I agree with John, no excuses.

Factory appears to be involved "did it again at the direction of the Yamaha roving tech a couple of weeks ago," the "Roving Tech, also known as the District Service Manager, doesn't get into the program without a request for help from the dealership.

 

[Bill Lumberg]

Yep. Tech line has been involved from the start in April 2016. CS guy on the west coast was the one that called me and told me that "we are no longer convinced that replacing the throttle body assemblies will fix your problem. We are sending out our roving technical expert to look at your bike in person." His visit resulted in them moving (figuratively speaking) forward with the throttle body assembly replacement, and the associated waiting on parts. As noted elsewhere, replacing the plugs reduces symptoms back to the herky-jerk core symptom, rather than the whiplash effect that the bike builds up to as the core problem (evidently) fouls the plugs. This is the fourth set of plugs in the bike, and the factory original set saw it through 24K miles or so. Bike is just under 35k miles on the odometer now. If I can get past this ******** and get the bike running properly I'm doing a SS1K as soon as my schedule allows purely out of principle.

 

[audiowize]

If you have access to the corporate folks, perhaps you could see if they'd be willing to lemon your bike out and give you a very fair deal on a 2016.

 

[Bill Lumberg]

They aren't wiling to give a test ride, much less a loaner, rental, or trade up.

 

[MrZappo]

Being persistent or "loud" is not nearly as effective as saying the "right thing" to get what you want/deserve. You have referred multiple times to the bike being "not safe" to ride in this thread ...

If it were me, I would stop all communication about anything "technical" and adjust my "messaging" to focus on "life safety" ...

This is a big corporation and believe me, nothing will get their attention more than "legal liability" .. It's sad but true ...

Perhaps saying things like "I hope that I don't get hurt as a result of inaction on your part ... " or, "I feel that this bike is dangerous in its current state" ... Maybe, "It would surely be more cost effective for you to replace this thing than risk a big lawsuit if I am injured or killed ??? Right ???"

Either way, as I said, they are a big company and you need to talk to them like one.

Now I would never start like this but they seem to have ****** around for "some time now" and I would think that the time has come for a fresh approach ...

My 2 cents ...

 

[mikerider]

The problem of most big corporations is that nobody really cares about the problem of 1 (or 10 or 100) customer when they have 100000 other customers out there. If you don't come back as a repeat customer, so what. That's what they all thought when working for a big company... I'm sure we have all seen it one form or another with other corporations.

 

[Bill Lumberg]

I've said all the right things and then some. They'd rather deal with litigation than modify their position regarding rental or loaners. They fully understand their exposure resulting from deprivation of use. And remain unconcerned. Were I litigious (and I probably should be, in this case), I still wouldn't file suit two weeks before they're planning to have the bike fixed.

 

[RossKean]

...I still wouldn't file suit two weeks before they're planning to have the bike fixed.

Good idea! Any hint of a lawsuit at this point would guarantee an immediate stop work order.