I have experience using
Eagle Express, and
Federal / Allied for shipping. The do things a bit differently, but both delivered the bikes unscathed.
My riding buddy bought a bike from a forum member in Iowa and arranged for Eagle Express to pick it up and transport it to California. He was not in any hurry, but seriously, he made the arrangements in October, and didn't see the bike until almost February. It was picked up at a dealer in Iowa sometime in December, then spent the next month and a half traveling the four-corners to Maine, down the eastern seaboard to Florida, then across the southern tier to Arizona and Southern CA. We talked with the driver on his cell phone in New Hamshire in a snow storm and finally when he was back in California got him to deliver the bike. The truck setup was impressive with two decks and an elevator system that let him move around bikes.
If you're in a hurry, look elsewhere or have a firm understanding of delivery date. If you tell him you're not in a hurry he will take you at your word. He is an excellent door to door handler, but sheesh! All this time spent tied down in the back of a truck blue the fork seals, and at just over 20K this bike has a blown shock as well (could be unrelated).
I sold my large C90 cruiser to a buyer in New York and shipped using Federal/ Allied. They picked up the bike using a local delivery enclosed truck with a lift-gate. We rode the bike into the truck and it was secured to a shipping pallet. It was then delivered to the local warehouse where it sat about one week waiting for the consolidated load to ship. I was informed by email when the bike was loaded and enroute. It arrived one-week later undamaged.
Overall, I would use Allied again. Lots less stress to me and no need to wonder where things are or to call the driver. I think Eagle Express is perhaps a small business man's passion, and I'm not here to put down his work, but he works by going across the country and picking up, and dropping off bikes as he goes. The big freight operators consolidate loads, then they get shipped fast and directly. Less love, but much more efficient.