Crash Cash
Well-known member
Sigh. I needed a rear stand for my SV-650 so I could work on it on my Harbor Freight lift. I wanted one of the "Valentino Max" ones where it flipped forward so I could use it by myself, and it wouldn't hang off the rear of the lift. So I ordered one from oncycles.com. Well to make a long story short, they sent me a "Valentino Mick" front stand, and it took over 3 weeks to get it all straightened out.
Now the FJR needs a front tire, and my SV stand won't work because the FJR doesn't have the hole in the triple-tree pivot. I thought the Cycle Cat stand was sweet, but at $180 it was a bit much. Then oncycles puts it on sale for $95.
Hm. Do I order from them again? Or do I give them the benefit of the doubt and just forgive their mistake? Hmmm... for $90 I can forgive a mistake... So I order it, and it comes "Signature REQUIRED" and signing the notice and sticking it on the door is specifically marked as not an option. DAMMIT!!
Finally the 3rd notice has a "please call this number" and the number is disconnected, but it refers me to an 800 number. I then spend an hour explaining that:
1. No, I can't ride down and pick it up because it won't fit on any of my bikes. No, I do not have a car. No, I am not borrowing someone's car.
2. No, I can't have it delivered to work and then take it home because see #1 above.
3. No, I actually have to WORK for a living and I can't take a day off just to wait for a damn package.
4. No, I don't know any of my neighbors and I do not want the package left with one of them.
5. I paid $17 bucks to have it delivered, and either you deliver it or you don't, and I either get my package or my money back.
They're gobsmacked that I'm not in a panic about it not being delivered, and that I really don't give a shit if they have to return the package. They say 3 or 4 times that they'll have to return the package, like it's a mantra. I don't care, because I paid for it with a credit card instead of my debit card, and I'm not going to accept a restock fee because the place can't properly instruct its shipper, and I'm pretty sure Mastercard will side with me on this. I'll just simply buy something from somewhere else.
This was last Friday, and today (Wednesday) DHL just called, and miracle of miracles, it turns out that signing the delivery notice and sticking it on the door IS acceptable after all! It must be because the Pope is in town!
Idiots. However, I do think the DHL manager got her ass chewed because she was that frosty cold formal tone on the phone, and she didn't even say goodbye, she just hung up. At least I hope so.
Needless to say, oncycles.com will never get my business again.
Now the FJR needs a front tire, and my SV stand won't work because the FJR doesn't have the hole in the triple-tree pivot. I thought the Cycle Cat stand was sweet, but at $180 it was a bit much. Then oncycles puts it on sale for $95.
Hm. Do I order from them again? Or do I give them the benefit of the doubt and just forgive their mistake? Hmmm... for $90 I can forgive a mistake... So I order it, and it comes "Signature REQUIRED" and signing the notice and sticking it on the door is specifically marked as not an option. DAMMIT!!
Finally the 3rd notice has a "please call this number" and the number is disconnected, but it refers me to an 800 number. I then spend an hour explaining that:
1. No, I can't ride down and pick it up because it won't fit on any of my bikes. No, I do not have a car. No, I am not borrowing someone's car.
2. No, I can't have it delivered to work and then take it home because see #1 above.
3. No, I actually have to WORK for a living and I can't take a day off just to wait for a damn package.
4. No, I don't know any of my neighbors and I do not want the package left with one of them.
5. I paid $17 bucks to have it delivered, and either you deliver it or you don't, and I either get my package or my money back.
They're gobsmacked that I'm not in a panic about it not being delivered, and that I really don't give a shit if they have to return the package. They say 3 or 4 times that they'll have to return the package, like it's a mantra. I don't care, because I paid for it with a credit card instead of my debit card, and I'm not going to accept a restock fee because the place can't properly instruct its shipper, and I'm pretty sure Mastercard will side with me on this. I'll just simply buy something from somewhere else.
This was last Friday, and today (Wednesday) DHL just called, and miracle of miracles, it turns out that signing the delivery notice and sticking it on the door IS acceptable after all! It must be because the Pope is in town!
Idiots. However, I do think the DHL manager got her ass chewed because she was that frosty cold formal tone on the phone, and she didn't even say goodbye, she just hung up. At least I hope so.
Needless to say, oncycles.com will never get my business again.
