XJRGUY
BIG MONSTERS!
I just recently bought a new bike, last month.
First thing I wanted to do was purchase an aftermarket exhaust.
I did some research, and even posted here. After some decisionmaking, I decided to buy a TWO BROS. Carbon Fiber exhaust for my FJR.
I telephoned them, and ordered the cans for $865, directly from TWO BROS. They assured me I would have them in two days.
Well two days elapsed, and no exhaust. I called them up and they told me the pipes had to be manufactured first, and that there was a 3 week wait. At this point, I decided to cancel the order. I still wanted those pipes, so I called around to authorized TWO BROS dealers and found a place that claimed to be able to get them in 1 day. I told them the story I got from the manufacturer about being back ordered, and this guy said he just talked to them and said he could get them. I told him I would call back.
So, I call TWO BROS back and talk to another person. I ask them if they have any FJR pipes in stock (this was a different person other than the person who took my initial order) They say sure, we can get you them out today and you'll have them tomorrow. So I ask him to verify. Guy comes back and said yes. So I say reinstate my original order.
Day later, no pipes. So I call back and talk to a rep and explain my story. Guy says the pipes are backordered, and that it was his first day so he wasn't sure. I ask him to cancel the order a SECOND TIME. No problem.
At this point I order a set of STAINTUNES and get them next day, no problem from another Cali dealer.
A week or so goes by and I get a box at work from TWO BROS. It's my original order that was never cancelled. I was like WTF.
So I open up the box to check out the pipes because I wanted to see what they look like. Nice pipes, but the STAINTUNES are much better IMHO. I box them back up and call TWO BROS explaining that I need an RMA.
Call up and I get attitude. They questioned me about what happened and I tell them everything. After some BS the guy Shawn issues me an RMA and I ship them back UPS insured.
A couple days pass and I don't see a credit on my card, so I call them back.
Shawn gets on the phone after one of their reps can't explain things and berates me asking me "Why did you open the box?" and that "There are holes in your story about your cancelled order" At this point it took EVERY THREAD OF PATIENCE to not flip out on this guy. I told him that I placed an order, the pipes were back ordered, I cancelled the pipes because of this and sent them back with YOUR RMA. Guy tells me again I don't believe you, why did you open the box. He also tells me the credit will "take awhile because I have to get accounting in the loop about this"
I figure that I will break it down another way rather than asking for a supe, or really laying into this guy.
I tell him what company I work for.
I tell him that there are many people here who make a lot of money that ride motorcycles, and that MAYBE, JUST MAYBE one or two or TEN of these people wanted to look at the pipes because they were interested in the product, and might purchase from them, even though I didn't want them, and ORIGINALLY CANCELLED MY ORDER NOT EXPECTING THEM TO SHOW UP.
What kind of customer service is this?
I under stand the shipping mess up, but to QUESTION me and say my story has holes in it due to them shipping out, and BILLING ME for a cancelled order?? WTF is that.
The units went back BRAND NEW, never fitted, and only one pipe was out of the box to inspect them because I and others were curious about how they looked.
I will NEVER ORDER a product from these assholes ever again, and I don't recommend them either, based on how I was treated.
First thing I wanted to do was purchase an aftermarket exhaust.
I did some research, and even posted here. After some decisionmaking, I decided to buy a TWO BROS. Carbon Fiber exhaust for my FJR.
I telephoned them, and ordered the cans for $865, directly from TWO BROS. They assured me I would have them in two days.
Well two days elapsed, and no exhaust. I called them up and they told me the pipes had to be manufactured first, and that there was a 3 week wait. At this point, I decided to cancel the order. I still wanted those pipes, so I called around to authorized TWO BROS dealers and found a place that claimed to be able to get them in 1 day. I told them the story I got from the manufacturer about being back ordered, and this guy said he just talked to them and said he could get them. I told him I would call back.
So, I call TWO BROS back and talk to another person. I ask them if they have any FJR pipes in stock (this was a different person other than the person who took my initial order) They say sure, we can get you them out today and you'll have them tomorrow. So I ask him to verify. Guy comes back and said yes. So I say reinstate my original order.
Day later, no pipes. So I call back and talk to a rep and explain my story. Guy says the pipes are backordered, and that it was his first day so he wasn't sure. I ask him to cancel the order a SECOND TIME. No problem.
At this point I order a set of STAINTUNES and get them next day, no problem from another Cali dealer.
A week or so goes by and I get a box at work from TWO BROS. It's my original order that was never cancelled. I was like WTF.
So I open up the box to check out the pipes because I wanted to see what they look like. Nice pipes, but the STAINTUNES are much better IMHO. I box them back up and call TWO BROS explaining that I need an RMA.
Call up and I get attitude. They questioned me about what happened and I tell them everything. After some BS the guy Shawn issues me an RMA and I ship them back UPS insured.
A couple days pass and I don't see a credit on my card, so I call them back.
Shawn gets on the phone after one of their reps can't explain things and berates me asking me "Why did you open the box?" and that "There are holes in your story about your cancelled order" At this point it took EVERY THREAD OF PATIENCE to not flip out on this guy. I told him that I placed an order, the pipes were back ordered, I cancelled the pipes because of this and sent them back with YOUR RMA. Guy tells me again I don't believe you, why did you open the box. He also tells me the credit will "take awhile because I have to get accounting in the loop about this"
I figure that I will break it down another way rather than asking for a supe, or really laying into this guy.
I tell him what company I work for.
I tell him that there are many people here who make a lot of money that ride motorcycles, and that MAYBE, JUST MAYBE one or two or TEN of these people wanted to look at the pipes because they were interested in the product, and might purchase from them, even though I didn't want them, and ORIGINALLY CANCELLED MY ORDER NOT EXPECTING THEM TO SHOW UP.
What kind of customer service is this?
I under stand the shipping mess up, but to QUESTION me and say my story has holes in it due to them shipping out, and BILLING ME for a cancelled order?? WTF is that.
The units went back BRAND NEW, never fitted, and only one pipe was out of the box to inspect them because I and others were curious about how they looked.
I will NEVER ORDER a product from these assholes ever again, and I don't recommend them either, based on how I was treated.
