www.cortechperformance.com

[uctofeej]

A family member gave me a pair of Cortech winter gloves for a Christmas present. A few weeks down the road, one of the seams is starting to come apart.

When I contacted Cortech/Tourmaster to get it repaired, they replied:

Thank you for your interest in Tourmaster.com. As this is not a commonoccurrence, I would like to suggest that you return to the dealer in which

you initially purchased the item through to get a RMA number set up for you,

which is required for submission for a warranty inspection. As we are a

manufacturer/distributor, we do not typically sell direct to the public and

are not set up to receive things direct from consumers. As the dealer is the

one who purchased it through us, we need them to submit it to us for proper

evaluations, etc.

Bottom line, if you have a defect, be prepared to deal directly with the place of purchase. Tourmaster/Cortech will not deal directly with you. If, like me, you do not live near the place of purchase, you're S.O.L.

 

[Wicked Webby]

A family member gave me a pair of Cortech winter gloves for a Christmas present. A few weeks down the road, one of the seams is starting to come apart.
When I contacted Cortech/Tourmaster to get it repaired, they replied:

Thank you for your interest in Tourmaster.com. As this is not a commonoccurrence, I would like to suggest that you return to the dealer in which

you initially purchased the item through to get a RMA number set up for you,

which is required for submission for a warranty inspection. As we are a

manufacturer/distributor, we do not typically sell direct to the public and

are not set up to receive things direct from consumers. As the dealer is the

one who purchased it through us, we need them to submit it to us for proper

evaluations, etc.

Bottom line, if you have a defect, be prepared to deal directly with the place of purchase. Tourmaster/Cortech will not deal directly with you. If, like me, you do not live near the place of purchase, you're S.O.L.

uctofeej,

Thanks for sharing. Good info to pass on.

WW