well, today i called big mama yamaha in california, they redirected me to a customer service-type 800 number . **side note: is it just me, or do they make it pretty difficult to find a way to contact big mama yamaha? i couldn't find it on the yamaha motorcycle site, had to click on their "career opportunities", which gave me an address where to send in a job application, and googled that address to get their corporate phone number**
so i called the 800 number, and they were very pleasant and understanding. i advised my manual says at 600 miles one of the maintenance requirements is the throttle body sync; and when i took my fjr in to the yamaha dealer, the shop manager said that's not necessary unless the idle is off; i pointed out it was in the manual to do the sync, he said it wasn't necessary unless the idle was off. i said to the customer service person now that i have my bike back, i've thought abou this, and i didn't want to void my warranty by not doing what yamaha is telling me i need to do. i knew this wasn't completely accurate, as i felt that as long as i could state and show that i took it in for the 600 mi service, i couldn't be held at fault it that shop failed to do what they were supposed to, but it at least made me sound like a super concerned kinda guy. ( : i then used the improvised example that the manual says change the oil at 600 miles, and if i take it to the dealer, and he says "oh, you don't need to change it, it's not dirty", it's the same thing, i don't care if it's dirty or not, the manual says to do it, so do it! i pretty much said it with that much "animation'. they agreed, what yamaha says in the manual is what should be done. she then asked to put me on hold (800 number, remember) so she could contact the local dealer service manager to make this right; got back with me, and said he was out, but would speak with him tomorrow, make the arrangements to get this done right, and call me back tomorrow.
what i can't understand is why i'm fighting so hard to give a dealership more of my money (as i'm sure they're going to charge me more for this "extra" work); who knows, maybe corporate yamaha will squeeze them to make the customer happy and not charge me for it. regardless, i'll make sure to put those little marks on the bolts to make sure they've done the work. it'd be nice if corporate yamaha told them to be extry nice to me, and so when i bring the bike in, they let me watch to make sure they do it. um, yeah, right. ( :