Burnspot
Who Me?
For those who follow along in the Facebook FJR group, this is old news, but I wanted to share it to the collective here.
This past weekend, I took my '15 back to the dealer I bought it from (Capital Powersports, Wake Forest) for its 600 mile initial service. I could have easily done the service myself, but opted to document an initial dealer service for the foundation of my bike's history. The staff and mechanics are a likable bunch and a few seem to have a genuine interest in FJRs and sport touring in general.
Anyway, after some time, my bike emerged from the garage and appeared to be ready to go. I asked the service writer if it's all set and he says, "Yep, but there's a problem." He then proceeds to show me a dent and chip in my fuel tank from where the mechanic dropped a 36mm socket after torquing the steering nut!!!
The dent/chip is just in front of the gas cap and right along the center "ridging" effect of the paint. The above photo doesn't really show it well, but there's another small chip closer to the front where the other end of the socket hit.
Here's a better photo I took this morning; the dent is pretty apparent.
After the service writer apologized, the mechanic came out and explained what happened and then apologized. Nobody had an answer as to why he was working above the tank without something covering the tank...something I think most would agree is common sense. The incident was recorded on the service ticket and I have a copy showing as much.
The long and short of it is that they say they'll make this right, whether it be a new tank or a fix/re-paint. They think it'll require a new tank and I agree...a fix/repaint probably wont' be able to match up with the ridge effect that the rest of the tank has along the middle. I'll find out this afternoon how they're going to make this right and how long it'll take.
Yes, I was extremely pissed, but maintained calm while making my concerns apparent. It's a friggin' two week old bike, but then again, not much I can do about it after the fact except push hard for the correct fix now. If the bike's going to collects dents and scratches, they'll be of my own making from long, hard use.
As for the service itself, it appears that they followed the FSM and checked everything, from looking at the invoice...that part I'm pleased with.
I'll update as I learn more...
This past weekend, I took my '15 back to the dealer I bought it from (Capital Powersports, Wake Forest) for its 600 mile initial service. I could have easily done the service myself, but opted to document an initial dealer service for the foundation of my bike's history. The staff and mechanics are a likable bunch and a few seem to have a genuine interest in FJRs and sport touring in general.
Anyway, after some time, my bike emerged from the garage and appeared to be ready to go. I asked the service writer if it's all set and he says, "Yep, but there's a problem." He then proceeds to show me a dent and chip in my fuel tank from where the mechanic dropped a 36mm socket after torquing the steering nut!!!
The dent/chip is just in front of the gas cap and right along the center "ridging" effect of the paint. The above photo doesn't really show it well, but there's another small chip closer to the front where the other end of the socket hit.
Here's a better photo I took this morning; the dent is pretty apparent.
After the service writer apologized, the mechanic came out and explained what happened and then apologized. Nobody had an answer as to why he was working above the tank without something covering the tank...something I think most would agree is common sense. The incident was recorded on the service ticket and I have a copy showing as much.
The long and short of it is that they say they'll make this right, whether it be a new tank or a fix/re-paint. They think it'll require a new tank and I agree...a fix/repaint probably wont' be able to match up with the ridge effect that the rest of the tank has along the middle. I'll find out this afternoon how they're going to make this right and how long it'll take.
Yes, I was extremely pissed, but maintained calm while making my concerns apparent. It's a friggin' two week old bike, but then again, not much I can do about it after the fact except push hard for the correct fix now. If the bike's going to collects dents and scratches, they'll be of my own making from long, hard use.
As for the service itself, it appears that they followed the FSM and checked everything, from looking at the invoice...that part I'm pleased with.
I'll update as I learn more...
Last edited by a moderator:
