tcfjr
Well-known member
So, I'm getting ready to ride up to WFO from So. California, and need
new tires and the 8,000 mile service. The service department at the
small local dealer recently turned over when the dealership was sold,
and my visit with the new staff didn't didn't inspire confidence.
I called around, and found a very large dealer about 50 miles away
that could save me about 30% over all the local dealers - they had the
Pilot Roads I wanted on sale, and their price for the 8000 mile
service was a lot less. Per their recommendation, I rode out there
last Saturday morning. I'm not leaving for WFO until Wednesday
morning, so I knew I had plenty of time.
Mid-morning on Saturday, I get a call. They had done all the service,
and everything looked good - with one exception. Part of the service
included flushing the brake system, but when they put everything back
together, the ABS light stayed lit. They said they would work on it
the rest of the day. Late Saturday, the service manager calls and
says they'd like me to leave it until Monday, so one of their 'A'
mechanics can look at it. With no other good alternative, I agreed.
Monday, the 'A' mechanic does his thing, including flushing the brake
lines again, going through the service manual procedures again - but
still no-go: the ABS light stays lit. They ask me to leave it until
today, when the shop foreman and the original mechanic will be back at
work. I ask if they've called Yamaha for advice, and they say yes.
Again, with no good alternatives, I agree to leave it, telling them
that I absolutely, positively needed to have the bike by the end of
business today (Tuesday).
I've been on the phone with them all morning, and into the afternoon.
They didn't actually call Yamaha until today; they performed the steps
that Yamaha advised, with no luck. The final step in the process is
to replace the computer that manages the ABS system, but they don't
have that part in stock and cannot get it until Wednesday at the
latest. They say the bike is safe to ride in all respects, but the
ABS system is not active.
So, my question is: do I ride the bike to WFO and back - 3500 miles
over eleven days - as is, or do I leave it for them one more day (with
all the disruptions that causes to the trip up to Washington), on the
chance that they'll be able to fix it?
new tires and the 8,000 mile service. The service department at the
small local dealer recently turned over when the dealership was sold,
and my visit with the new staff didn't didn't inspire confidence.
I called around, and found a very large dealer about 50 miles away
that could save me about 30% over all the local dealers - they had the
Pilot Roads I wanted on sale, and their price for the 8000 mile
service was a lot less. Per their recommendation, I rode out there
last Saturday morning. I'm not leaving for WFO until Wednesday
morning, so I knew I had plenty of time.
Mid-morning on Saturday, I get a call. They had done all the service,
and everything looked good - with one exception. Part of the service
included flushing the brake system, but when they put everything back
together, the ABS light stayed lit. They said they would work on it
the rest of the day. Late Saturday, the service manager calls and
says they'd like me to leave it until Monday, so one of their 'A'
mechanics can look at it. With no other good alternative, I agreed.
Monday, the 'A' mechanic does his thing, including flushing the brake
lines again, going through the service manual procedures again - but
still no-go: the ABS light stays lit. They ask me to leave it until
today, when the shop foreman and the original mechanic will be back at
work. I ask if they've called Yamaha for advice, and they say yes.
Again, with no good alternatives, I agree to leave it, telling them
that I absolutely, positively needed to have the bike by the end of
business today (Tuesday).
I've been on the phone with them all morning, and into the afternoon.
They didn't actually call Yamaha until today; they performed the steps
that Yamaha advised, with no luck. The final step in the process is
to replace the computer that manages the ABS system, but they don't
have that part in stock and cannot get it until Wednesday at the
latest. They say the bike is safe to ride in all respects, but the
ABS system is not active.
So, my question is: do I ride the bike to WFO and back - 3500 miles
over eleven days - as is, or do I leave it for them one more day (with
all the disruptions that causes to the trip up to Washington), on the
chance that they'll be able to fix it?