Hello ALL
Not trying to start anything, but I got mine working finally after a few months and here is some of my emails with all parties involved.
It's way to long but if you got the time to read it, it's kind of funny.
My Acumen Digi 8 works fine now.
Subj: Re: Digi 8 refund request by James Keh
Date: 11/2/2003 2:37:13 PM Pacific Standard Time
From: JKeh
To:
[email protected]
CC: AN2000OL, JKeh,
[email protected]
BCC:
[email protected], groman408
Hello Jerry,
I been waiting patiently for a refund for my defective Digi 8, you have advised me you will contact me after you contact acumen.
This is what Mr. David Martin from Acumen request me to do on Oct 8, 2003. " Get the original DG8 back to Jerry @ Rider Station please James, so he can return it to us. We might be able to read what it has seen."
I think I have done the correct thing here by proving to you the product was defective more so then anything else that was suspected by Acumen Mr. Martin and yourself.
Please send my credit card refund immediately or I will have no option but to post my dissatisfaction with your company and Acumen on the FJR website along with contacting my credit card company to reverse payment for the 2nd Digi 8 I purchase from you.
Again, I used the original wires that I ran with the original connections and the Digi 8 works as it should. It was not the connections nor the way I routed the wires that caused these issues you have believed that caused my Digi 8 failure, this is the very reason why I cut the wire off at the C Panel of my FJR 1300 ABS instead of taking it all off again, I did not wish to hear that when you tested the return Digi 8 from me that you cannot duplicate this concern. By just replacing the Digi 8 display head, the only failure that it could be would be in the Digi 8 display head and not in the routing nor the connection that was installed prior. I hope you understand my intentions.
Thank you
=====================================================
Subj: Re: FJR/DG8 reply 10-8-03 8:36 AM PST
Date: 10/12/2003 11:17:50 AM Pacific Daylight Time
From: JKeh
To:
[email protected]
CC:
[email protected] ;
[email protected]
Hello Dave,
First, let me thank you for being so patient with us, I do appreciate your effort in attempting to resolve this issue I had.
This is the way I hooked up my Digi 8, it is the same instructions that came with the unit.
8.
DG8 power (Red) to bikes Red/White
DG8 Neutral (Green) to bikes Light Blue/White OR Light Green - we have
seen both in use! This wire is in the wiring harness just below the ECU
harness.
DG8 Speedo (Orange) to bikes Grey wire from Crank sensor to ECU.
DG8 Tacho wire (Brown) to bikes White/Yellow from speedo sensor.
I really would love to have Digi 8 test the unit that I will be sending back for credit to Jerry at riderstation.
I have purchased 2 units to prove my believe since I was pretty sure that it was not the wiring that caused these issues due to the Digi 8 worked perfectly at RPM's under 4,000 RPM.
It was not a ground issue nor power issue due to nothing was changed except the new Digi
Please let me know if your company have any improvement with this product that can help us in the future with this type of issues from reoccurring.
Thank you
=====================================================
Subj: Re: FJR/DG8 reply 10-8-03 8:36 AM PST
Date: 10/8/2003 10:43:37 AM Pacific Daylight Time
From:
[email protected]
To: JKeh
CC:
[email protected]
Sent from the Internet (Details)
Hello James,
I guess neither of us have got the time to do a Sherlock Holmes on this! All I know is we have had 4 different ways of connecting the DG8 to a FJR that I know of. Some of these may have become inter-bred as well! All I can say is the the original fitting recommendation from us was nothing like the last one! We got it wrong and if you fitted the first one as we now specify I am surprised. Anyway. I'm glad it all works now!
All the best
Dave Martin
----- Original Message -----
From: JKeh
To:
[email protected]
Cc:
[email protected] ;
[email protected] ;
[email protected]
Sent: Wednesday, October 08, 2003 4:30 PM
Subject: Re: FJR/DG8 reply 10-8-03 8:36 AM PST
Hello Dave,
I never did understand what you were telling me, all along the connection is connected the way you have described. Nothing has changed and I don't understand how you could have fixed a problem when you nor I ever changed the wiring configuration ever???
What you have listed below is how I had it, the ONLY time I switch the two wires which was the Tech and Speedo under Jerry from Rider Station advice was the Orange and Brown wire, it did not work and when I switched it back, it will not program! Installed diode and did not work also.
You did confused me with your recommendations and your claims of never seen this problem before and two days later noting that you have seen this problem and the fix is proper wiring. This is exactly what I did since day one.
So here is what I got from you so far.
On
10/8/2003 12:48:38 AM
DG8 power (Red) to bikes Red/White
DG8 Neutral (Green) to bikes Light Blue/White OR Light Green - we have
seen both in use! This wire is in the wiring harness just below the ECU
harness.
DG8 Speedo (Orange) to bikes Grey wire from Crank sensor to ECU.
DG8 Tacho wire (Brown) to bikes White/Yellow from speedo sensor.
On
10/6/2003 1:16:58 PM
DG8 power (Red) to bikes Red/White
> DG8 Neutral (Green) to bikes Light Blue/White OR Light Green - we have
seen both in use! This wire is in the wiring harness just below the ECU
harness.
> DG8 Speedo (Orange) to bikes Grey wire from ECU to coil.
> DG8 Tacho wire (Brown) to bikes White/Yellow from speedo sensor.
This was incorrect and I did not reposition the wire as you have recommended.
On 10/7/2003 4:32:30 AM
You advised: We have cured every FJR with a problem, except yours! I'm still of the
opinion we have a fundamental wiring fault, rather than a system that wont
work with your bike (The FJR owners club ordered 10 of these DG8's when we
got them to work)
Yet on
10/8/2003 12:48:38 AM
You advised:
What you are seeing is what we have seen on every FJR to date (even mine!) and it drove us made for a couple of weeks, until we got the oscilloscope out.
I also did not understand this statement from you regarding:
It might seem you have connected OK because it works up to around 400, then flashes until it is totally extinguished by about 5500. What you have is known to us, and the cure is as I've described. Take off all the capacitors and Diodes and whatever we have advised in the past - while they worked it wasn't necessary.
I am not sure what cure you are referring to? But the wiring recommendation is what we had since day ONE? and the cure was not doing anything to the wiring but replacing the Digi 8 unit. Why would Digi or Rider Station request me to install Diodes and switch wires around when this is a known issue and the fix is to wire it the way that is recommended on the RiderStation knowledge page?
Model Year Tacho Pulse Speedo Pulse Neutral Light Power/Ign Sense Comment
FJR1300 2001 Grey White/Yellow Light Green Red/White loom left side subframe
I guess what I am trying to get at here is Digi and Rider station believes that it is almost next to impossible for the Digi 8 to fail, yet there is no real answer as to why it is doing what it did. The best way is to duplicate what I have describe and find a fix for it. I am happy the unit is now working, but I am not sure how long it will stay working and I am concern due to the labor that is involved in removing and replacing this accessories part.
I appreciate your effort in helping me with this issue, but I really think at the end the fix was not the diode, wrong wiring, switching wring but the Digi 8 itself.
Here is a link to my FJR with the Digi 8 installed.
https://www.autonav2000.com/PhotoGallery/Motorcycles.html
Thank you for your help and consideration in this matter
=====================================================
Subj: Re: FJR/DG8 reply
Date: 10/8/2003 7:48:44 AM Pacific Daylight Time
From:
[email protected]
To: JKeh
CC:
[email protected]
Sent from the Internet (Details)
Hi James,
Well. I'm happy it works, at last! I still am not too sure I understand the connection history of this unit, but it works now, and that's great. If it has been connected to the coil wire (Orange) at any time it may have got into the 'brain' - we have seen 66 volts on this wire, which is amazing for a 12V system!
Get the original DG8 back to Jerry @ Rider Station please James, so he can return it to us. We might be able to read what it has seen.
Dave Martin
----- Original Message -----
From: JKeh
To:
[email protected]
Cc:
[email protected]
Sent: Wednesday, October 08, 2003 3:02 PM
Subject: Re: FJR/DG8 reply
Hello David,
Just received the Digi 8 from Rider Station, did nothing but connected to the current wiring harness extension, program the bike and it works great, no change of connections was needed, not it will not flicker or go away even at 6,000 RPM.
The gray wire concern was never an issue since I did not connected the Orange Speedo wire to the ECU to coil wire, I connected it to the Crank sensor wire as you have recommended. So this was the reason why it function fine after the installation till 4,000 RPM.
I am not sure why the first Digi 8 failed except to believe that the fault maybe inside the Digi 8 unit.
Again, no connection was disturbed or rerouted, we just tap into the wiring extension and program the Digi 8 and it worked.
Any thoughts?
=====================================================
Subj: Re: FJR/DG8 reply
Date: 10/8/2003 12:48:38 AM Pacific Daylight Time
From:
[email protected]
To: JKeh
CC:
[email protected]
Sent from the Internet (Details)
Hi James,
We've missed an email somewhere! Don't hook up the DG8 Orange speedo wire from the ECU to the coil, connect it to the Grey wire from the engine crank sensor to the ECU. Then connect the DG8's Brown tacho wire to the bike's speedo wire. It sounds rubbish, but it isn't. The speedo input on the DG8 has a far higher impedance and it works better this way. What you are seeing is what we have seen on every FJR to date (even mine!) and it drove us made for a couple of weeks, until we got the oscilloscope out.
It might seem you have connected OK because it works up to around 400, then flashes until it is totally extinguished by about 5500. What you have is known to us, and the cure is as I've described. Take off all the capacitors and Diodes and whatever we have advised in the past - while they worked it wasn't necessary.
DG8 power (Red) to bikes Red/White
DG8 Neutral (Green) to bikes Light Blue/White OR Light Green - we have
seen both in use! This wire is in the wiring harness just below the ECU
harness.
DG8 Speedo (Orange) to bikes Grey wire from Crank sensor to ECU.
DG8 Tacho wire (Brown) to bikes White/Yellow from speedo sensor.
David Martin
Telephone +44 (0)1264 359922
Fax +44 (0)1264 359933
********************************************************************
----- Original Message -----
From: JKeh
To:
[email protected]
Cc:
[email protected]
Sent: Tuesday, October 07, 2003 8:22 PM
Subject: Re: FJR/DG8 reply
David,
Don't you think if I hooked up the Digi 8 (Orange) wire to the ECU to coil wire, it would not at all or work only under 4,000 RPM since it is not a speedo signal that I am receiving. The unit functions properly when it is under 4,000 RPM making me feel that it is connected correctly.
If there is a wire or ground issue, shouldn't the unit failed under the 4,000 RPM range? I think it is in the processor for the Digi 8 that is causing this issue, that when it does hit over 4,000 RPM, it goes into the disco mode where the light flashes then goes away, when the RPM is under the 4,000 RPM range, the gear that the bike is in appears.
So base on these facts, what else can cause the Digi 8 to fail at high RPM's?
If the bike is picking up engine or electrical noises from wiring, it should also do it at the lower RPM range don't you think?
I am at a lost and was hoping for the people that invented the Digi 8 to help me with this. I will put another Digi 8 and see what happens.
Will let you know if it works for me. I also appreciate if you could give me some additional advice if possible.
=====================================================
The Grey wire on the bike you need is
the one from the crank sensor to the ECU. Make sure the DG8 speedo wire
(Orange) is on that wire. NOT the grey wire from the ECU to the coil.
Subj: Re: FJR/DG8 reply
Date: 10/7/2003 4:32:30 AM Pacific Daylight Time
From:
[email protected]
To: JKeh
CC:
[email protected]
Sent from the Internet (Details)
Hi James,
No, I was not aware you had done this. The FJR was particularly tricky to
cure, there is so much electrical noise and very high voltages. What we
think is happening is the 'brain' of the DG8 gets so busy trying to sort out
all this noise, it doesn't have time to switch the lights on. I notice a
mistake in my earlier email to you. The Grey wire on the bike you need is
the one from the crank sensor to the ECU. Make sure the DG8 speedo wire
(Orange) is on that wire. NOT the grey wire from the ECU to the coil.
We have cured every FJR with a problem, except yours! I'm still of the
opinion we have a fundamental wiring fault, rather than a system that wont
work with your bike (The FJR owners club ordered 10 of these DG8's when we
got them to work)
Please let me know how you get on.
David Martin
Telephone +44 (0)1264 359922
Fax +44 (0)1264 359933
********************************************************************
----- Original Message -----
From: JKeh@
To: <
[email protected]>
Cc: <
[email protected]>; <
[email protected]>
Sent: Monday, October 06, 2003 8:30 PM
Subject: Re: FJR/DG8 reply
> Mr. Martin,
> I am not sure if you are aware of this, what you have recommended is
exactally what I did before.
> It works under 4,000 RPM but blinks and goes blank when the RPM reaches
over 4,000 RPM.
> The diodes was added after the fact and it did nothing but made it worst.
> Now the DIgi 8 will not learn what so ever and the best it did was go from
1st to 3 bars then 2nd and gets stuck in second and that's it!
> I hope you can understand my frustration, but I have paid for another unit
and I hope this will work.
> The unit is connected correctly since it works fine under 4,000 RPM, it is
when it is over the RPM range while going on the freeways that it goes
crazy!
> The unit now will not accept any programing!
> Any help?
> James
> 2004 FJR1300 ABS
> ===============================================================
> > DG8 power (Red) to bikes Red/White
> > DG8 Neutral (Green) to bikes Light Blue/White OR Light Green - we have
seen both in use! This wire is in the wiring harness just below the ECU
harness.
> > DG8 Speedo (Orange) to bikes Grey wire from ECU to coil.
> > DG8 Tacho wire (Brown) to bikes White/Yellow from speedo
> > sensor.
>
> ===============================================================
>
>
> Subj: FJR/DG8
> Date: 10/6/2003 1:16:58 PM Eastern Daylight Time
> From: "David Martin" <
[email protected]>
> To: JKeh
> Cc: "Jerry Douglas" <
[email protected]>
> Reply-To: "David Martin" <
[email protected]>
> Sent from the Internet (Details)
>
>
> Hi James,
>
> Jerry has told me you are having problems with an FJR. We have seen
problems, and it's related to the high voltages the bike uses for the
signals. For example, from the bikes ECU to the bike's coil there is over 60
volts.
>
> Here's the cure - take off all the diodes/capacitors that you may have
been asked to fit. Jerry was right in asking you, we thought it was a cure,
but it didn't work!
>
> DG8 power (Red) to bikes Red/White
> DG8 Neutral (Green) to bikes Light Blue/White OR Light Green - we have
seen both in use! This wire is in the wiring harness just below the ECU
harness.
> DG8 Speedo (Orange) to bikes Grey wire from ECU to coil.
> DG8 Tacho wire (Brown) to bikes White/Yellow from speedo sensor.
>
> This has cured every FJR we have ever dealt with. Let me know how you get
on, thanks.
>
> David Martin
>
> Telephone +44 (0)1264 359922
> Fax +44 (0)1264 359933
>
> ********************************************************************
>
>
================================================================
Subj: Re: Wiring colors
Date: 9/28/2003 9:42:12 AM Pacific Daylight Time
From: JKeh
To:
[email protected]
CC: JKeh
Hi Jerry,
Still waiting for your reply.
I did as you asked about switching the Tech and Speedo wire and no help, now there is no indication of the unit working at all.
It is extremely hard for me to remove this unit each time to test.
Can you see if you can help me with this issue and resolve it somehow.
This Digi 8 is on a 2004 FJR 1300ABS, and it was first working but when it hits 4,000 RPM, it will start to flicker and no number will come up on the LED, below 4,000 RPM is fine.
Thanks
James Keh
408-298-8188
www.autonav2000.com
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Subj: RE: Wiring colors
Date: 9/10/2003 11:52:29 AM Pacific Daylight Time
From:
[email protected]
To: JKeh
Sent from the Internet (Details)
James
Thanks again for the tip. I E-mailed Acumen about your continued problem. Waiting to hear back. I`ll let you know as soon as I hear something.
Jerry
Tech support
____________________________________________________________________________
ActionStations / RiderStations (888) 922 9269
USA & Canada Distributors of
Bohn Body Protection - Scottoilers - Datatool Electronics
www.ActionStation.com www.RiderStation.com www.Bohnarmor.com www.BohnSki.com
_____________________________________________________________________________
BEGIN:VCARD
VERSION:2.1
N:;
[email protected]
FN:
[email protected]
EMAIL;PREF;INTERNET:
[email protected]
REV:20030910T184903Z
END:VCARD
=================================================================
Subj: RE: Wiring colors
Date: 9/10/2003 11:52:29 AM Pacific Daylight Time
From:
[email protected]
To: JKeh
Sent from the Internet
James
Thanks again for the tip. I E-mailed Acumen about your continued problem. Waiting to hear back. I`ll let you know as soon as I hear something.
Jerry
Tech support
____________________________________________________________________________
ActionStations / RiderStations (888) 922 9269
USA & Canada Distributors of
Bohn Body Protection - Scottoilers - Datatool Electronics
www.ActionStation.com www.RiderStation.com www.Bohnarmor.com www.BohnSki.com
_____________________________________________________________________________
BEGIN:VCARD
VERSION:2.1
N:;
[email protected]
FN:
[email protected]
EMAIL;PREF;INTERNET:
[email protected]
REV:20030910T184903Z
END:VCARD
=================================================================
Subj: Re: FJR/DG8 reply
Date: 10/6/2003 12:30:06 PM Pacific Daylight Time
From: JKeh
To:
[email protected]
CC: AN2000OL, JKeh
Mr. Martin,
I am not sure if you are aware of this, what you have recommended is exactally what I did before.
It works under 4,000 RPM but blinks and goes blank when the RPM reaches over 4,000 RPM.
The diodes was added after the fact and it did nothing but made it worst.
Now the DIgi 8 will not learn what so ever and the best it did was go from 1st to 3 bars then 2nd and gets stuck in second and that's it!
I hope you can understand my frustration, but I have paid for another unit and I hope this will work.
The unit is connected correctly since it works fine under 4,000 RPM, it is when it is over the RPM range while going on the freeways that it goes crazy!
The unit now will not accept any programing!
Any help?
James Keh
2004 FJR1300 ABS
===============================================================
> DG8 power (Red) to bikes Red/White
> DG8 Neutral (Green) to bikes Light Blue/White OR Light Green - we have seen both in use! This wire is in the wiring harness just below the ECU harness.
> DG8 Speedo (Orange) to bikes Grey wire from ECU to coil.
> DG8 Tacho wire (Brown) to bikes White/Yellow from speedo
> sensor.
===============================================================
Subj: FJR/DG8
Date: 10/6/2003 1:16:58 PM Eastern Daylight Time
From: "David Martin" <
[email protected]>
To: JKeh
Cc: "Jerry Douglas" <
[email protected]>
Reply-To: "David Martin" <
[email protected]>
Sent from the Internet (Details)
Hi James,
Jerry has told me you are having problems with an FJR. We have seen problems, and it's related to the high voltages the bike uses for the signals. For example, from the bikes ECU to the bike's coil there is over 60 volts.
Here's the cure - take off all the diodes/capacitors that you may have been asked to fit. Jerry was right in asking you, we thought it was a cure, but it didn't work!
DG8 power (Red) to bikes Red/White
DG8 Neutral (Green) to bikes Light Blue/White OR Light Green - we have seen both in use! This wire is in the wiring harness just below the ECU harness.
DG8 Speedo (Orange) to bikes Grey wire from ECU to coil.
DG8 Tacho wire (Brown) to bikes White/Yellow from speedo sensor.
This has cured every FJR we have ever dealt with. Let me know how you get on, thanks.
David Martin
Telephone +44 (0)1264 359922
Fax +44 (0)1264 359933
********************************************************************
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