C
Calimus
Guest
Ok, so 2 weeks ago now I was hit while on the FJR - Linky
Short version, I'm mostly ok, small ammount in medical injury/bills, bike has damage and it was the other guy's fault. I contact my Insurance company the day after the accident. They started the claim. Both myself and the driver that hit me have the same insurance company. Problems started right away. Idiot at the claim center, filed the claim under the other drivers policy and apparently didn't even pay attention to the fact that I mentioned I was also a customer and gave them my policy. That was a thursday. When I heard nothing by Monday morning, I started making calls. I got the number of the investigator that was handeling the case, called and left him a vmail (they never answer their phones). Much later in the day, he called me back, takes my statement and then asks who my insurance company is as they are just waiting to get in touch with them to start things. I explained that his company is my insurance company. This changes things. He tells me he's going to redo the paperwork that the claim center hosed up and that I would be contacted the next day by someone assigined to me for this case. Tuesday goes by nothing happens. Wed morning, my wife stars making calls because I've now gone back to work.
Finally hear from the investigator assigned to me late Wed. She's going to put a rush on things since it's already been a week. On Thursday, we had to call her again, but she did call back. Tells me, she'll have an adjuster to the dealership late that day or on Friday. We hear nothing by the end of Friday. Called yesterday and just get her vmail first thing in the morning. Hear nothing by noon. I get my local agent involved and he's going to try and get some traction form higher up in the company.
Finally hear from the investigator around 1pm, and she said we should hear from an adjuster by 3pm. 3pm comes and goes, no contact. Leave investigator another Vmail. My local agent calls back around 5pm, says he can't get the investigator to call him back either, informs me he's going to the Claims Avocate Dept firt thing Tuesday morning because this is total BS and I shouln't get this kind of treatment. I agree and finally feel like something is working in my favor.
So today is Tuesday. Investigator calls back this morning and says that an adjuster still isn't assigned to my case, will be today and that they should be out to the dealer where my bike is at sometime on Wed. She called before I got to work so I just got the vmail.
So that will make it two full weeks since the accident. My bike has been at the dealership all that time and they can't order any parts untill the insurance company gives the green light. Am I just being impatient or is this a normal ammount of time to wait before things start getting in motion? I've never really had to deal with something like this so to me I would thing they should have been out there by the Monday following the accident at the very latest.
Am I wrong here? I've mostley healed up, ready to be riding again, and at this rate, my bike isn't going to be back on the road till mid/late September which doesn't sit well with me. I dunno, what to you all think?
Short version, I'm mostly ok, small ammount in medical injury/bills, bike has damage and it was the other guy's fault. I contact my Insurance company the day after the accident. They started the claim. Both myself and the driver that hit me have the same insurance company. Problems started right away. Idiot at the claim center, filed the claim under the other drivers policy and apparently didn't even pay attention to the fact that I mentioned I was also a customer and gave them my policy. That was a thursday. When I heard nothing by Monday morning, I started making calls. I got the number of the investigator that was handeling the case, called and left him a vmail (they never answer their phones). Much later in the day, he called me back, takes my statement and then asks who my insurance company is as they are just waiting to get in touch with them to start things. I explained that his company is my insurance company. This changes things. He tells me he's going to redo the paperwork that the claim center hosed up and that I would be contacted the next day by someone assigined to me for this case. Tuesday goes by nothing happens. Wed morning, my wife stars making calls because I've now gone back to work.
Finally hear from the investigator assigned to me late Wed. She's going to put a rush on things since it's already been a week. On Thursday, we had to call her again, but she did call back. Tells me, she'll have an adjuster to the dealership late that day or on Friday. We hear nothing by the end of Friday. Called yesterday and just get her vmail first thing in the morning. Hear nothing by noon. I get my local agent involved and he's going to try and get some traction form higher up in the company.
Finally hear from the investigator around 1pm, and she said we should hear from an adjuster by 3pm. 3pm comes and goes, no contact. Leave investigator another Vmail. My local agent calls back around 5pm, says he can't get the investigator to call him back either, informs me he's going to the Claims Avocate Dept firt thing Tuesday morning because this is total BS and I shouln't get this kind of treatment. I agree and finally feel like something is working in my favor.
So today is Tuesday. Investigator calls back this morning and says that an adjuster still isn't assigned to my case, will be today and that they should be out to the dealer where my bike is at sometime on Wed. She called before I got to work so I just got the vmail.
So that will make it two full weeks since the accident. My bike has been at the dealership all that time and they can't order any parts untill the insurance company gives the green light. Am I just being impatient or is this a normal ammount of time to wait before things start getting in motion? I've never really had to deal with something like this so to me I would thing they should have been out there by the Monday following the accident at the very latest.
Am I wrong here? I've mostley healed up, ready to be riding again, and at this rate, my bike isn't going to be back on the road till mid/late September which doesn't sit well with me. I dunno, what to you all think?
