My number one goal is for you to be extremely pleased with your purchase. I feel I have an obligation to you, my customer, to listen to your needs and through my experience build a custom saddle that will not only be finely crafted, using the finest materials, but also be extremely comfortable.
This requires a commitment on my part as well as yours. As your saddle maker I must understand and interpret how widely different shaped people fit on a vast assortment of bikes. As the customer, your commitment is to allow me to do the job. Sometimes it is necessary to go back into a saddle and fine-tune it a bit. I may be good, but I'm not perfect. If a saddle is delivered, and after some break-in the customer feels it needs to be improved, the customer must be willing to return the saddle to me for adjustment within 30 days. By actual count less than 2% of the saddles shipped required adjustment. If the adjustment is not successful, I will offer a second adjustment or refund the customer's purchase price less actual shipping charges. Leather saddles will be charged $150.00 due to the cost of the leather.
In addition to comfort, I also warrant the materials in my saddles indefinitely. If there is ever a stitch or cover failure, should a crack develop or a thread break, the saddle is repaired or recovered at no charge.
It should be noted that each saddle is a one of a kind, hand crafted item and except in very rare instances cannot be used to fill another order. As such, refunds are not given in cases of Buyer's remorse, or if the customer is not willing to return the saddle for an adjustment.
I extend this guarantee to any saddles made by my father, Bill Mayer, before his death in May of 2000.
And if you have purchased a bike with one of my saddles on it, and it doesn't fit you quite right, as long as I don't have to alter the cover I will rebuild it to suit you for $25.00 plus frt. If a new cover is needed, it will cost you $135.00 in vinyl and $250.00 in leather.
No one offers a more extensive, complete guarantee than I.
Sometimes I will refuse to build a saddle for someone. Most of the time this is due to the type of bike they are on. I can't build a comfortable saddle for a great big guy on a little-bitty seat. Sometimes I will get requests from customers that, in my opinion just won't work.
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-Rick Mayer