Just opened it for the first time and now cannot get it to close. The top red button stays depressed and I cannot get it to spring outward. I've been over the manual with no help. Any hints? Thanks in advance I really hope I'm being stupid. :dribble:
I think you're experiencing operator error. I'm an expert, because I went through the same thing with mine when I first got it. Fortunately, my wife was around to bail me out. :dribble:
This is hard to explain with words, but I'll try.
The red button is for "open"; the black bar right above it (with "Press" on it) is for "latch". If you press the latch bar with the lid open, the mechanism will go into a "semi-latched" state, which prevents it from actually latching the lid, but won't allow the red button to pop it back out (the red button will be "in", but kind of loose). I suspect this happens to people (like me) going "how does this thing work?", with the lid open, of course, so you can see it.
If you think this has happened, just pull the latch bar out from the bottom; you can probably do it with a thumbnail. It shouldn't be tight, but it needs a little help to pop back out. Once the bar is back out, you should be good to go. Just don't press the latch bar in with the lid open.
All of the above is assuming the key is turned to the right (unlocked).
Hope this helps.