Yea, I was surprised and disappointed too. On the plus side, while I have heard of some people struggling with Sena's customer service, I actually got to a live person right away (although, to be fair, she didn't sound like English was her mother tongue, if you get my meaning). She went through all of the troubleshooting that she could over the phone and did say that they would replace it if I wasn't able to take care of the problem to my satisfaction with the seller. After reading some other posts about the 30K not being waterproof, and learning that the seller I purchased it from was out of stock so I couldn't do an exchange, I took the refund and used it to buy the Cardo. So far I am pleased with the Cardo. The phone app is much better. I should have the opportunity to test the Bluetooth connection with a Sena SMH10 in a couple of weeks. I am hopeful that it will go well.