Corbin Smuggler lock and key doesn't work

[jim oneill]

just received my new smuggler trunk from Corbin and the lock and key does not work

They say they'll send me another set but am wondering if anyone else had this problem?

Otherwise this thing looks to be terrific and the liquid graphite color is an exact match

 

[majicmaker]

Wow, what exactly is the problem? Inserting and turning the key doesn't open it?

 

[jim oneill]

Yup that's exactly what happens. Bummer

 

[mikerider]

If you can't open it, will you be able to remove the lock without using the key when you receive the new lock set?

 

[jim oneill]

Yes

 

[majicmaker]

Damn. Looks like you might have to send it back and let Corbin deal with it. Good news is, it won't take 6 weeks to get back.

 

[Wemi]

Yup that's exactly what happens. Bummer

Try pushing down on the smuggler case as you turn the key. Does the key turn with the smuggler removed?

 

[jim oneill]

Tried everything but sadly this lock is fucked up defective

Will wait got the new one they're sending

 

[Fred W]

They probably sent you the wrong keys for the cylinder. Should be a quick replacement once you receive the new cylinder and keys. I had a smuggler for my 1st Gen for several years. I think I actually only locked it once or twice. I just never kept anything all that important in there when I was off the bike. Besides, if it rains anything that's in there can (will) get wet. The lids seal well, but the lock itself doesn't. So you don't want to leave anything in there that can't at least get damp.

 

[jim oneill]

The key does not activate the lock, when I insert it it just spins. The lock/key is definitely defective. Called Corbin and the customer service/tech gal told me she'd send me 2 locks and keys to make sure I get one that actually works.

I agree that I'll not likely use the lock all that much however for all that money I want it to be right.

When I was the bike I'll put a piece of tape over the lock to keep the water out. The seal on the actual lid looks pretty good. We'll see!

I spent $940 total with shipping on this thing and it does look beautiful with a perfect color match. Just want that damn lock fixed!

 

[dudeckp]

If you can't open it, will you be able to remove the lock without using the key when you receive the new lock set?

Yes

Then, what's the point of using a lock?

 

[Fred W]

The latch has a push button that can be locked to inhibit pushing it in. When it is unlocked that latch and push button still function just fine.

 

[dudeckp]

The latch has a push button that can be locked to inhibit pushing it in. When it is unlocked that latch and push button still function just fine.

Silly me, I assumed it was stuck locked!