dcarver
Well-known member
For comparisons, check out Pr2 front and rear with 8,050 miles - molding crack barely visible, non - B spec.
Defective PR2
- Thread starter Fred W
- Start date
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Isabella is Lazarus
Situation update:
I heard back from Jake Wilson yesterday. They left me a message on my home phone (yes, we still live in the dark ages and have a land line) and they also sent me an email with explanation of all details. They decided to replace my failed tire under warranty 100%. They have already drop shipped me a new, replacement tire (will arrive late next week) and emailed me a pre-paid UPS label to return the defective one. They did warn me that if I failed to return the old one that I would be charged for the new one, which seems fair to me considering they're paying for the return.
Now, that is what I call customer service, people!!
I will be throwing them more of my business in the future, no doubt.
PS - I think part of their willingness to cover it was the fact that I included a description of the failure and the two pictures posted above. But I'm wondering if they contacted MIchelin and maybe heard from them that it has happened before...
I heard back from Jake Wilson yesterday. They left me a message on my home phone (yes, we still live in the dark ages and have a land line) and they also sent me an email with explanation of all details. They decided to replace my failed tire under warranty 100%. They have already drop shipped me a new, replacement tire (will arrive late next week) and emailed me a pre-paid UPS label to return the defective one. They did warn me that if I failed to return the old one that I would be charged for the new one, which seems fair to me considering they're paying for the return.
Now, that is what I call customer service, people!!
I will be throwing them more of my business in the future, no doubt.
PS - I think part of their willingness to cover it was the fact that I included a description of the failure and the two pictures posted above. But I'm wondering if they contacted MIchelin and maybe heard from them that it has happened before...
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Zorlac
Well-known member
Since it'll be dry rotted before you'll need it, can I have it? 
dcarver
Well-known member
Hey now, I bid 10 USD for that POS PR2 (new one that is! :lol: )Since it'll be dry rotted before you'll need it, can I have it?
