Please read the complete message below. At the bottom is a request.
To all involved in the 2015 Group buy, I want to personally thank each of you for supporting GP suspension. I also want to offer an apology for the lack of response, slow response, shipping times, lack of truth in your orders and overall, horrible customer experience for some. This was not the fault of our current employees and new ownership of GP suspension has addressed these concerns internally and taken steps listed below to never have this repeat. GP suspension will rectify this for all those involved in the 2015 group buy. We're focused on earning your trust and confidence back.
In March of 2105, GP suspension was acquired by a larger corporation to help GP Suspension grow and build out its operations into a national brand. The product is the best on the market, but GP had some issues with operations and capital, limiting its growth. In March of 2015, GP suspension and KFG Racing ceased joint operations. This continues to be the case; GP suspension is not affiliated with KFG and KFG Racing is not affiliated with GP suspension. April Wressell is not associated with GP suspension from the date of that separation. April and KFG Racing have taken their operation on a different and non intersecting path from GP Suspension. Please do not contact KFG for any GP suspension group buys or purchases.
GP Suspension has done a number of actions to address the issues many of you had. We have acquired our own, new CNC machines, hired staff, bolstered inventory and infused massive capital into the company. We now stock what we sell and service what we sell. A service should take no more than a week (excluding shipping time) maximum and a cartridge kit ordered/ shock ordered should take no more than a few days to reach any of you. We're partners with Penske and keep Penske products in stock, but we can order Ohlins, Ktech, Andreani, and Racetech and get these in a few days. We have credit accounts in good standing with our suppliers once again. The most exciting part of the rebirth of GP is the rejoining of GP Suspension and founder, Dave Hodges. Dave is happy to be back and building great product! Barry Wressell is full time R&D and sales with GP, another great resource for the company.
Brisa has moved full time to GP, from KFG as has Stefan as our senior technician. The management staff of GP is top notch in 2016. GP suspension wants to make up for the confusion and poor customer service when working with KFG Racing. As an offer of good faith, we'd like to offer the following:
- 5% back from your recent group buy order
If you were a participant in the group buy, We will credit you 5% for a future purchase or refund that amount back to the same payment method used. Personally, I feel terrible reading the experience you had from a company that has historically had a high quality experience for its customers. We want to make that right with our customers. To be eligible for the credit, please contact Brisa at
[email protected] and she'll get you setup on what she needs from you.
GP suspension is moving back to its roots: experts in motorcycle suspension. We now offer complete packages and carry the following:
-GP Suspension
-Penske
-Ohlins
-K-tech
-Andreani
-Scotts
-GPR Damper
-Racetech
-Attack racing
-Yoshimura products
-Jeremy Toye products
- and More!
GP suspension will be putting together another chance at the group buy to show the loyal FJR forum members how well we can do as a reinvigorated and organized company. If you want to purchase any GP suspension products for other bikes you have, or if your friends have other brands/ models of bikes, we will include them as well...so long as you vouch for them!
Thanks for the years of support and the opportunity for GP Suspension to turn your travels into a GP! We will always be here for you all!
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