chiefj48
Well-known member
you go get'em clutchless1, i'm with ya!!!
Lemon Law
- Thread starter clutchless1
- Start date
Help Support Yamaha FJR Motorcycle Forum:
After reading this thread, my impression wasn't that anyone was saying you should get on your knees and suck the dealeship off to get a response. The comments I saw simply pointed out that it's summer and the busiest time of the year. 2 day turn arounds don't often happen this time of year.
You did what you felt needed doing and they are now working the issue. Tracing down electrical gremlins continues to be the most difficult task for any auto or motorcycle mechanic. All the best of luck that they pinpoint it quickly.
Patience continues to be a virtue but it seems that 3 weeks is a little long to even get a look-see. The comments in this thread weren't "nasty" at all. Those who said anything about the 2 week wait, seemed to have been trying to point this out. I suspect I'd have pulled my bike and taken it to another dealership at about the time you started this thread (2 weeks without a look). They didn't have it torn down, so they couldn't try and hold it pending any kind of paying for non-existant services.
Each person addresses their life's obstacles as best they can.
You did what you felt needed doing and they are now working the issue. Tracing down electrical gremlins continues to be the most difficult task for any auto or motorcycle mechanic. All the best of luck that they pinpoint it quickly.
Patience continues to be a virtue but it seems that 3 weeks is a little long to even get a look-see. The comments in this thread weren't "nasty" at all. Those who said anything about the 2 week wait, seemed to have been trying to point this out. I suspect I'd have pulled my bike and taken it to another dealership at about the time you started this thread (2 weeks without a look). They didn't have it torn down, so they couldn't try and hold it pending any kind of paying for non-existant services.
Each person addresses their life's obstacles as best they can.
clutchless1
Well-known member
Unfortunately the laws being what they are, I did what I had to do. If I were not a patient person I would have prematurely removed my bike from where it is now, but I didn't. Had I removed the bike from this shop before they touched it, It would have proven I didn't give the repair facility a chance to fix it, and saying again I would have lost a place in the repair line. If I took it to another dealership they could give a **** less about the fact the bike had already been sitting for over two weeks at another shop, they work on a first come first serve basis. The absolute only way I would be bumped up on their list would be if someone from Yamaha Motor Corp USA told them directly to do this, and so far this has not happened.
The law also says I must give them a chance to repair the motorcycle until such a time when thet shop says they don't know what's wrong with it, this is when I should move it to another shop, very much where we are right now. The dealership has been working on the bike for four days and they still don't have a clue what's wrong with it. This doesn't imply the tech's aren't on top of their game, it does however say electrical problems are not only a ***** to locate and repair, but also there may not be a lot of knowledgeable staff on hand to troubleshoot and repair the newer bikes with all of this new technology. This now brings me to another item within the Lemon Law, if the wiring harness is torn apart and bits and pieces removed again and again, wouldn't you start thinking this may remove some of the value, integrity,and reliability of what was a new bike three months before this problem? To me, this is basically the same situation as a brand new car being severely wrecked, fixed, and then given back to you? Can you trust it anymore?
Because of the fact I still feel Yamaha will back their product up, I'll stick with the them and the FJR. I will place a call to Yamaha tomorrow asking them what they want me to do with the bike? Leave it where it is, or take it to a dealer of their choice? I won't re-hash the whole thing again. But the fact here is, if you were in my shoes would you appreciate someone coming off with some pointless less than positive suggestion? NO! I was addressing another post basically telling me it took three months for this persons bike to be repaired during the winter, that I'd be lucky if I got mine back in less than that? Now, it depends on how you took what I wrote, I'm saying I ain't waiting that long. Fine, you waited three months, that's what you thought was the right or only thing to do. Why on this green earth should I wait any longer than I have to? I also don't believe these Dealerships and Corporations should be treated by the consumer with fear, and if anyone thinks I should bow down to them, I ain't! If we don't stand up for ourselves and others who encounter the same problems we have had, who is going to? Yamaha expects a consumer to pay them ex amount of dollars for their product, they in turn say to the consumer, we will abide by the written Consumer Law and stand behind our product as long as the purchaser has a warranty. This is what I'm demanding from them! Nothing more, nothing less. If someone doesn't think this is the right way to do this, so be it. Oh, I don't know where the SUCK OFF statement I supposedly made came from, I guess it depends on how it all gets translated in the end?
The Rights I'm standing up for right now, may be yours.
Ride Safe, C1
The law also says I must give them a chance to repair the motorcycle until such a time when thet shop says they don't know what's wrong with it, this is when I should move it to another shop, very much where we are right now. The dealership has been working on the bike for four days and they still don't have a clue what's wrong with it. This doesn't imply the tech's aren't on top of their game, it does however say electrical problems are not only a ***** to locate and repair, but also there may not be a lot of knowledgeable staff on hand to troubleshoot and repair the newer bikes with all of this new technology. This now brings me to another item within the Lemon Law, if the wiring harness is torn apart and bits and pieces removed again and again, wouldn't you start thinking this may remove some of the value, integrity,and reliability of what was a new bike three months before this problem? To me, this is basically the same situation as a brand new car being severely wrecked, fixed, and then given back to you? Can you trust it anymore?
Because of the fact I still feel Yamaha will back their product up, I'll stick with the them and the FJR. I will place a call to Yamaha tomorrow asking them what they want me to do with the bike? Leave it where it is, or take it to a dealer of their choice? I won't re-hash the whole thing again. But the fact here is, if you were in my shoes would you appreciate someone coming off with some pointless less than positive suggestion? NO! I was addressing another post basically telling me it took three months for this persons bike to be repaired during the winter, that I'd be lucky if I got mine back in less than that? Now, it depends on how you took what I wrote, I'm saying I ain't waiting that long. Fine, you waited three months, that's what you thought was the right or only thing to do. Why on this green earth should I wait any longer than I have to? I also don't believe these Dealerships and Corporations should be treated by the consumer with fear, and if anyone thinks I should bow down to them, I ain't! If we don't stand up for ourselves and others who encounter the same problems we have had, who is going to? Yamaha expects a consumer to pay them ex amount of dollars for their product, they in turn say to the consumer, we will abide by the written Consumer Law and stand behind our product as long as the purchaser has a warranty. This is what I'm demanding from them! Nothing more, nothing less. If someone doesn't think this is the right way to do this, so be it. Oh, I don't know where the SUCK OFF statement I supposedly made came from, I guess it depends on how it all gets translated in the end?
The Rights I'm standing up for right now, may be yours.
Ride Safe, C1
Last edited by a moderator:
clutchless1
Well-known member
So far Yamaha is standing behind their product like I thought they would. As soon as I called them and expressed my concern about a dealership that represents Yamaha's best interest was doing nothing after 17 days of the bike sitting there waiting for repair, and also notifying them of my letter, a Product Specialist jumped into action. This dealer was called and they jumped on the bike immediately. After more than a week and numerous calls from the Dealership to Yamaha's Tech line, everyone seems there is light at the end of the tunnel. I also received a call from the Tech Department at Yamaha today, he also feels after speaking with the mechanic working on the bike it should be fixed by the end of today, if not by tomorrow.
Because no-one has offered me any information on where they think this problem lies, I'm not jumping up and down with joy as of yet. From what I know about control circuit shorts and problems that are caused by a short, it could still be a few more days before anyone knows a definitive answer. When they find the answer, then I'm sure a few things may have been smoked in the process (and we ain't talking about any whacky tobackey) because the bike is the first year of the second generation, parts may have to be ordered. Lucky is a man who locates a short without finding anything else that was damaged in the process beside a few fuses.
The day I receive a call and I'm told where the problem was, is the day this whole matter may be close to coming to an end? We'll see. Hey, but at least they are working on it.
Be Safe, C1
Because no-one has offered me any information on where they think this problem lies, I'm not jumping up and down with joy as of yet. From what I know about control circuit shorts and problems that are caused by a short, it could still be a few more days before anyone knows a definitive answer. When they find the answer, then I'm sure a few things may have been smoked in the process (and we ain't talking about any whacky tobackey) because the bike is the first year of the second generation, parts may have to be ordered. Lucky is a man who locates a short without finding anything else that was damaged in the process beside a few fuses.
The day I receive a call and I'm told where the problem was, is the day this whole matter may be close to coming to an end? We'll see. Hey, but at least they are working on it.
Be Safe, C1
zam70
Member
Way to go clutchless! You have been far more patient than I would have been.
The fact that there is a long back log at a dealership service depatrment should not matter whe it comes to warranty repairs.
Warranty repairs should be pushed to the front of the list with zero exceptions. If they aren't, find a different dealer...
Wiring "shorts" are a piece of cake to solve - replace the harness or offending wire/circuit...a harness might be expensive but so is a weeks labor searching for a problem (and not finding it).
I worked in the automotive electrical field for 15 years...you learn real quick that it's alot faster to replce and entire wire end to end than to find a bad spot in said wire.
The fact that there is a long back log at a dealership service depatrment should not matter whe it comes to warranty repairs.
Warranty repairs should be pushed to the front of the list with zero exceptions. If they aren't, find a different dealer...
Wiring "shorts" are a piece of cake to solve - replace the harness or offending wire/circuit...a harness might be expensive but so is a weeks labor searching for a problem (and not finding it).
I worked in the automotive electrical field for 15 years...you learn real quick that it's alot faster to replce and entire wire end to end than to find a bad spot in said wire.
