Metallic Clatter When Coasting In Neutral

[BBIII]

If you had farkled up with an MP3 player and some good earphones you wouldn't be without your ride right now

 

[TWILKIN650]

O.K, here's more. And some stuff I didn't know. Talked with the service manager, and he tells me that the spacer between the bearings was shorter than spec, and that when the axle was tightened, it put stress on both bearings. So I get two new bearings, two new seals, and a new correct length center spacer. O.K. says me, I'd like to have the used parts to examine when they are pulled from the bike. No can do, says the sales manager, they belong to Yamaha for 90 days "in case they need them". Fine, says me, but put them in a bag, 'cause I want to check the length of the center spacer with a dial caliper.

I guess if Yamaha "doesn't need them" in 90 days they are mine?

See parts blowup below:

 

[nusman68]

Nay, nay I say. Those are YOUR parts off of YOUR bike. It's not like you're leasing it, or that they need the old parts as a 'core' to rebuild from (like an alternator, starter, A/C compressor, etc from a car). I would be a trifle ticked off, I believe. Time for another opinion (answer/response) from another dealer about their policy on removed parts. 90 days? Why? Keep us informed.........

Warchild???

 

[Rogue]

If its warrenty or recall and the Mfg/Dealer pays for the work the parts belong to them. If you pay for the work the parts belong to you.

 

[TWILKIN650]

Hopefully, I will be ALLOWED to examine them and take measurements, even if they belong to Yamaha. If the spacer is undersize, there may be more out there lurking in some of YOUR front wheels. Inquiring minds want to know :angry:

 

[markjenn]

As said, if Yamaha pays for the repair, then they own the parts. Returning parts to the mfg is typically done for two reasons: 1) to allow the mfg to examine the failed parts, determine the reason for failure, and make any necessary changes in production; and 2) to avoid dealer fraud where dealers replace parts unnecessarily and/or generate bogus work orders so they can sell the parts and pocket the money. Any dealer who doesn't have the parts may have their warranty reimbursement voided.

Having said this, I would think it would be customary to allow the customer to examine the parts before they are sent to Yamaha.

- Mark

 

[TWILKIN650]

Picked up the FJR at the dealer after 10 days of waiting for front wheel bearings, spacer and seals to be ordered and installed. Talked with the service manager again and got a slightly different explanation about the bearing failure. He now says that the bearings were somehow in a bind and failed. I measured the central aluminum spacer that was replaced with a new spacer and got 3.939-3.941" length depending on where the measurement was taken. Next time someone has front wheel bearings replaced it would be interesting to know the length of the spacer in your wheel, as the "too short spacer" explanation has now changed. I found it odd that the service department didn't measure the length of the new spacer and compare it to the spec value if the "too short" spacer was to blame for the failure.

It rides fine, sounds fine and stops fine, so no complaints there. The parts manager tells me that sometimes they just fail; drop new ones in and go on your way. Me thinks I'll order a spare set if anyone else has had early failure. a 1,500 mile unpredictable failure is kind of spooky.