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mdisher

formerly Renegade, get used to it.
Joined
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Alrighty. Tires are a very subjective subject. This post is about Metzler and their crew at the 2009 BMWMOA rally in Johnson City TN.

5 of us set out for a fun weekend of twisties in the mountains and a day at the BMW rally.

On Thursday it became clear that my buddy needed tires. His Metz Z4's were done, as most Metz go, they look great, then 100 miles later cords would be showing. So we figured we'd pick up some new shoes at the rally.

We were there early on Friday and hit the vendor area in search of new tires.

We stopped by the Metzler booth/trailer where they were busy as hell with (5) lifts going mounting up new tires.

I got to meet John Ryan who was hanging out at the booth supporting his sponsor.

Unfortunately for us they couldn't fit Kyle in until Sunday (This was Friday). Fair enough, they were busy, but we wouldn't be there Sunday. We had better things to do like ride.

So we figured there'd be other vendors and we'd check with them first. Turns out Metzler was the only game in town at the show. No Bridgestone, no Dunlop, no Michelin.

We bumped into the owner of Cycle Crazy in N.C. at the show. They had saved my *** by selling me a tire the day before. He didn't have a tire in stock to fit Kyle's RS but gladly agreed to install it if we bought it at the show.

So we headed back to the Metzler booth to buy a tire. Kyle really only needed a rear, but would buy two if that's what it took.

The conversation went like this.

Kyle: I need a tire for a 1995 RS, size, blah, blah.

Metz guy: I only have one rear, it's $220, the show special is buy a set, get the front for 1/2 off and we only sell sets.

Kyle: That's fine give me a front too.

Metz guy: That will be $320 + $80 to install.

Kyle: I just need the tires I don't need you to install it.

Metz guy: That's the only way we sell it at the show, if we can't get the labor rate to install the tires to offset the show discount, we don't sell them.

Kyle: Well, OK, but I was here a couple hours ago and you're booked until Sunday afternoon.

Metz guy: Yes, that's true...

Kyle: We're not going to be here Sunday, I just need the tires. It's now a safety issue. Please just sell me the tires.

Metz guy: I just told you if we can't get the labor to install them we don't sell them. We're not selling single tires until Saturday night.

Kyle: Dude, I _need_ a tire, I'll buy a set if that's what it takes. Sell me the tires, charge me for the labor, but I need to take them with me so I can get them mounted today or tomorrow morning.

Metz guy: No can do, you'll need to check with other Metz guy and get scheduled.

Bottom line, the wouldn't sell him a tire or even a set, even when he was willing to get boned for labor he wasn't going to be able to use.

Now in my mind, in the past there have been other vendors, and I understand 10,000 guys converging on a rally at the fair grounds. People need tires. That's why they are there.

They are also there for Advertising, building name recognition, and good will. The tire prices were MSRP, the half off the front was half off MSRP, and you had to get boned to get them installed. Fine, I get that. I remember vendors being a little better price wise in the past but not this time.

He ended up babying the bike back to the cabin and finding a better deal near the dragon.

But the whole attitude of the guy at the show was very Cheese ******* and I won't support Metzler, because of it.

 
The attitude displayed at the show is so wrong-headed in so many ways that I find it difficult to believe that it represents what the Metzler company wants. A letter to Metzler might be in order. If they back their staff on this one then an appropriate response would be a life-long boycott of their products. If you do contact someone higher up the food chain please let us know how they respond.

 
You might also consider sending a letter to the BMWMOA rally organizers telling them what happened and asking that they not allow one tire vendor to monopolize the rally in the future. A little competition goes a long way at these events. I wouldn't be surprised to find that Metzler demanded to be the solo tire vendor, (so they could **** and pillage), at the rally.

$80 to mount a pair of tires? My first question to any tire guy that told me that would be "Are you that slow?"

I got burned like this a long time ago at a rally. No tires in my size, despite a semi trailer full of tires on site. "We only brought the EOM size." No willingness to help someone on the road that made a point of waiting until the rally to support them by buying tires there. I had to go to the next town and buy from the local shop, which had to get one tire from a sister dealer, and it killed my entire day waiting around, plus I ended up with about my third choice for tires.

Due to that experience, I no longer plan on buying anything at a rally.

 
$80 to mount a pair of tires? My first question to any tire guy that told me that would be "Are you that slow?"
My first question would have been, "Do I at least get a reach-around and a kiss?"

My second question would habe been, "Why so much? It ain't like I'm some damned fool trying to get you to mount a car tire to my motorcycle rim!"

Oooops. Guess that one doesn't apply to you, Eric.

Metzler SUCKS!!!
For full credit on this answer show your work ;) :lol:
:rofl: :rofl: :rofl:

 
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My first question would have been, "Do I at least get a reach-around and a kiss?"
With your luck, his eyes would have lit up and he'd have bounced over to you saying "Yeth, you dooo!"

:ermm:

No, that edit bit about the CT rim wouldn't apply to me. I wouldn't need tires! :rofl: :rofl: :rofl: :finger:

 
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Here's the part I really can't understand:

Kyle: We're not going to be here Sunday, I just need the tires. It's now a safety issue. Please just sell me the tires.

Metz guy: I just told you if we can't get the labor to install them we don't sell them. We're not selling single tires until Saturday night.

Kyle: Dude, I _need_ a tire, I'll buy a set if that's what it takes. Sell me the tires, charge me for the labor, but I need to take them with me so I can get them mounted today or tomorrow morning.

He offered to buy the tires, and pay for labor...

Sounds like easy money. What the hell?

 
Here's the part I really can't understand:

Kyle: We're not going to be here Sunday, I just need the tires. It's now a safety issue. Please just sell me the tires.

Metz guy: I just told you if we can't get the labor to install them we don't sell them. We're not selling single tires until Saturday night.

Kyle: Dude, I _need_ a tire, I'll buy a set if that's what it takes. Sell me the tires, charge me for the labor, but I need to take them with me so I can get them mounted today or tomorrow morning.

He offered to buy the tires, and pay for labor...

Sounds like easy money. What the hell?
Exactly... That made no sense to me what so-ever... I would have thought they'd have been really happy to sell a set they didn't have to mount. They were working their ***** off.

 
The manager made the rules.

The tire changer can't break them for fear of losing his job.

The manager, all nice and clean, is having cocktails with other managers up in the pavillion, thus is not available to make a command decision that only he can make.

The tire changer is frustrated and angry he can't sell you the set with additonal fee *and* reduce his workload.

Same old song and dance, my friend.

Tis' better to be the manager?

 
One day on my way to work I had an instant blowout of the front tire on my venerable GS850 while going about 75 mph in the left lane of an interstate. I don't know how I managed to keep the bike up at all and I thank my lucky stars the vehicles behind me didn't squash me. I knew there was a Harley dealer just a mile away so I rode the squashed tire on the side of the road and crawled over there. How lucky for me because the front tire was the same size used on current Sportsters. I made it there and they refused to change my tire because the bike was not a Harley. When I asked if they would change the tire if I just brought in the rim they refused because it wasn't a Harley rim. So much for the comradarie of Motorcyclists.

My point is there are no shortage of short sighted a holes in the world.

Heck, I may have even been forced to be one a time or two.

 
The manager made the rules. The tire changer can't break them for fear of losing his job.

The manager, all nice and clean, is having cocktails with other managers up in the pavillion, thus is not available to make a command decision that only he can make.

The tire changer is frustrated and angry he can't sell you the set with additonal fee *and* reduce his workload.

Same old song and dance, my friend.

Tis' better to be the manager?
Nah, this particular ***-hat was doing the selling, not mounting. He was in clean pressed Metzler race shirt and dress pants. There was another knuckle head in charge of 'scheduling'.

Which to me was even more ridiculous. He'd still get his cut/commission, what ever.

Kyle's money just wasn't good enough and he was at least riding a BMW to a BMW rally. :/

 
I made it there and they refused to change my tire because the bike was not a Harley.
I've heard similar stories time and again about HD dealerships. Buddy brought his bike into a HD tuning shop to get his Power Commander done on his *BUELL*. They wouldn't touch it and called his bike a 'Jap bike wannabe'.

Needless to say, their out of business now.

 
Due to that experience, I no longer plan on buying anything at a rally.
Not even a prosti? Just sayin'... :unsure:
That's RJ's territory. Besides, ***= Death, Disease & Financial Ruin! I'm betting you suffer from at least one of those right now, and may have suffered from one of the others when you were young & dumb. ;)

 
I made it there and they refused to change my tire because the bike was not a Harley.
I've heard similar stories time and again about HD dealerships.
My local Yamaha dealer wanted to charge me close to $600 to supply and install a set of PR2's to the 07 that I purchased new from them. When I explained that I could get them online for less than half their price, and asked them to install the tires, they refused saying their policy was not to install tires they didn't supply. (Claimed it was a liability issue).

I purchased the tires online, and my local HD dealer did a stellar job of fitting and balancing them for me for around $60. They did say that they were not permitted to work on non HD machines, (and joked that they had no metric tools), so I had to remove the wheels myself. Despite not having an HD, I was treated with respect and politeness, and will definitely be using them for all my tire changing in the future.

 
Sound's like an ***** thing to do. I guess the guy doesn't think anyone will post a bad experience on a forum. If it were me (and I like to stir the pot especially, when it is important like a safety issue), I write a letter(s) explaining my side of the story. I bet, Metzler would not condone this behavior. It would be good for them to know. The last thing a tire company would want is someone having an accident over stupid (perceived) rules or them loosing a few bucks even. I know a loss of dollars to them was not the issue but they still need to know about this knucklehead!

I encourage you to shed light on this.

 
This is one of the most screwed up things I've ever heard about. (Except for the Harley pricks not wanting to work on anything but a Harley) I've never been a great Metzler fan for the most part, but they can kiss my *** now. Lot's of other good choices out there.

GP

 
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