Mark,
Here is a copy of the letter to both the dealer and also to the customer.
February 10, 2006
Dear Yamaha Dealer:
Re: 2006 Yamaha YZF-R6 Motorcycle RPM Limit
The 2006 YZF-R6 was introduced with a red line limit of 17,500 RPM as indicated on
the tachometer. After testing production units, we have determined that the actual red
line limit is approximately 16,000 RPM, resulting in a tachometer error of roughly 9%.
This has no affect whatsoever on the performance of the motorcycle.
However to ensure your satisfaction and that of your customers, we are offering to
repurchase any 2006 YZF-R6 that you have in stock and waive the cancellation fee for
units you have on order, if you choose. We will also offer to repurchase any unit that
has been delivered to the customer. A copy of the letter sent to the customers is
included.
For all future YZF-R6 sales, we have developed an addendum to the PDI instructions to
make customers aware of this tachometer error.
If you choose to have any of your 2006 YZF-R6 inventory repurchased, or to cancel any
future R6 orders, please contact the Yamaha Order Desk at 1.800.xxx.xxxx.
Yamaha must receive notification of your returns or cancellations by March 15, 2006, or
we will assume that you have decided to keep all units in stock and on order.
Our goal is to ensure the satisfaction of both you and your customers, now and in the
future. We would like to sincerely apologize for this error and any inconvenience it may
have caused you and thank you for your continued support of Yamaha.
Best Regards,
Dennis McNeal
Vice President
Motorcycle Operations
This is the customer letter:
Yamaha Motor Corp
February 10, 2006
Dear Yamaha Customer:
Yamaha introduced and marketed the new 2006 YZF-R6 motorcycle with a red line limit of
17,500 RPM, as indicated on the tachometer. After testing production units, we have
determined that the actual red line limit is approximately 16,000 RPM, resulting in a tachometer
error of roughly 9%. This has no affect whatsoever on the performance of the motorcycle.
We are extremely confident that, despite this error, the R6 will more than satisfy you in every
way. However, if you are not satisfied with your motorcycle because of this discrepancy, we will
repurchase it and will reimburse you the entire purchase price, including any setup fees, taxes
or interest that you have paid in connection with your purchase of this motorcycle.
If you choose to have your 2006 YZF-R6 repurchased, please check where indicated below,
sign this letter and return it to Yamaha Motor Corporation, U.S.A., Attn.: 2006 YZF-R6 Buyback,
6555 Katella Ave., Cypress, CA 90630 in the stamped envelope provided. Yamaha must receive
this letter indicating this choice by March 15, 2006, or we will assume that you have decided to
keep and enjoy your motorcycle.
Our goal is to ensure your satisfaction, both now and in the future. We would like to sincerely
apologize for this error and any inconvenience it may have caused you, and also to thank you
for your continued support of Yamaha.
Best Regards,
Dennis McNeal
Vice President
Motorcycle Operations
Yamaha Motor Corp
I would like Yamaha Motor U.S. to repurchase the 2006 YZF-R6 that I recently
purchased.
Acknowledged and agreed:
Signature:
Printed Name:
Date:
Contact Telephone Number:
Vin Number:
Best regards,
Tony Orihuela
Yamaha Sportscenter
BTW, what's the next planned ride?