Henwil, what model Hagon did you order?
Here are the emails I got. Customer service was great.
"Our part number M62087 is designed for your FJR1300.
The Hagon monoshock for your bike is $399.00 and we provide free ground shipping within the United States.
Our Hagon monoshock has an adjustment for preload as well as compression and rebound damping linked on a single adjuster.
It comes complete with all tools for adjustment and fitting instructions.
The Hagon shock is guaranteed for 2 years and is fully rebuildable.
We can also supply custom built Hagon monoshocks which include seat lowering options. You can specify reductions in your seat height in 10mm increments from standard to a maximum of 50mm.
Please state proportion of solo/passenger/luggage use and weights of rider(s) when ordering.
If you choose the bigger reductions you may need to modify your side stand as the bike will not lean sufficiently for stable parking. It will also be more difficult to lift the bike onto its center stand.
We can also custom build for heavy rider & passenger, light solo only, harder and softer springs. The price on these custom shocks is $469.00.
Many of our Hagon monoshocks can be supplied with the added convenience of our Hagon hydraulic preload adjuster at a cost of an additional $179.00. This is a great benefit if you are touring."
"Once it needs to be rebuilt give us a call. We'll have you send it back to us so that we can rebuild it for you. Currently, the cost is $150.00"
"Yes, you can order a softer spring. The cost is $70.00."