I am really very happy with my Wilbers. I lucked out and didn't pay the full cost.
However, the first group buy seemed to sure be a fiasco. One bad thing about a forum of this size is that problems with products can seem to be many, when for the size of the community the statistics really aren't that bad. I'm not sure about how many people have had problems with their correctly set up Wilbers, but I know of a few.
I have 17k miles of a mixture of riding styles, road quality and load with no problems. Klaus has always been responsive to me and my questions and I didn't even buy my shock from him. I bought it second hand (new, but from someone else that was in on the second group buy).
Mistakes aside (did they resolve the group buy problem well?), Klaus seems like a guy willing to step up and take care of his customers to me. I'll be really interested to know more about how he handled the first group buy issues and also how Traxxion Dynamics rates Skyway's shock. Obviously, these are issues that should have been addressed by not only Klaus, but by Wilbers so I guess the jury is out on that one. The fact that it's a year later sure doesn't look good. You'd think we'd have heard about someone getting to the bottom of this by now. I guess the bottom may be that incorrect setups were sent out and nothing was done about it...speculation on my part...does anyone else have any more details???
I think Wilbers' exclusivity rule seems pretty heavy handed for a company that sells an expensive niche product. I'm not sure how many people would be willing to take that on and be limited in the products they can support their customer base with and limited in the amount of revenue they make. I can understand why Klaus would not and could not do that. That would be like Arai telling parts shops that they cannot carry Scorpion helmets. How many shops would go elsewhere for high end helmets? A bunch!
If you cannot afford Wilbers, I think there are some decent options out there. I read two favorable reviews and never heard anything bad about Hagon shocks that are available at
https://www.davequinnmotorcycles.com/cgi-bin/webc/home.html I asked them if they have shocks for the FJR and the answer is "available, need to order, can be customized so we need......." (all sorts of info regarding minimum weight, max weight issues). The price sure seems reasonable compared to what Wilbers cost and compared to Penske (I just bought a Penske for Sherri's FZ6)
just my 2 cents, and surely the last two sense I have.