WTF is wrong with Verizon??

[TheAxeman]

I have nothing but static on my office phones after the bozo's, between coffee breaks and ******** sessions, were doing repair work outside on the pole. So of course I go to my verizon bill to look up the repair phone number and the friggin phone number is no longer in service! :angry2: How the hell does a phone company have a line disconnected!! After finally getting the repair number that is in service they tell me the wait may be a very long one and I may want to call back later! What a bunch of *******.....The last repair guy that was in here I had to throw out because the fat ******* was to ******* lazy to stick his hand 4 inches behind the bookcase to plug in his tone generator thingy, told me I had to move the bookcase and call them back! Of course I didn't move the bookcase and the next guy plugged the thing right in without a problem. Then the dipshits had the balls to send me a bill for the first service call!!

What happened to the days before deregulation when the whole system actually worked?

 

[CAJW]

After reading about your son, you can say whatever the hell you want, whenever you want and I'll back you. Makes me proud just to share this forum with you and honor his memory. BTW, you're right Verizon SUCKS! Rant on!

 

[johnny80s]

If it makes you feel any better Chris at&t sucks just as bad.

 

[S76]

They are all that way. I called AT&T because the phone was all static and dropping calls.

We'll be there in a week.

"Is that the best you can do?"

Yeah.

A week later a guy shows up, checks the line, and says yup, it's all static. This has to handled by a line man. One should be here in about a week.

"WHAT! I already waited a week. "

Yeah, you have to wait another week for the line man.

A week later a line man shows up, yup it's all static for sure. But I can't fix it because there are no spare wires on this street. It will have to be referred to the guys that string new wires.

"When is he coming?"

Should be here in about a week.

Arrrrrgh! It was a month before those jerks finally got it fixed, and, at great expense to themselves.

Most all companies nowadays are run by bean counters. Until people recognize that they are not capable of running all aspects of a company things aren't going to change. It's all about the money.

 

[Geezer]

Verizon wireline, as a company, is in bad shape primarily because their service is so poor. The last I read, the executives were in denial about how bad their service is, so they were looking for other excuses to explain why their customers are so unhappy. It took them over a week to fix my problem last time. I switched to Time Warner cable for phone as well as TV and internet. Not great, but much more responsive than Verizon, and cheaper.

Verizon wireless, on the other hand, is much better.

 

[rushes]

Edit...

It made sense before....

Sorry....

 

[TheAxeman]

Its more frustrating than anything else....Trying to conduct business is difficult enough these days without electronic obstacles being thrown in the path. The real kicker was the disconnected number for repair that they display so proudly on their bill. :wacko:

[SIZE=36pt]CAN YOU HEAR ME NOW![/SIZE]

 

[SacramentoMike]

My first phone worked great. Black, rotary dial, sturdy. Operators were friendly and helpful. Things have just gone downhill ever since.

Afraid we're showing our ages, guys. :lol:

(FWIW, you're all right. Of course.)

 

[fljab]

This is timely because I just today had to stop by the Verizon store to try and get my crappy *** phone working again!!! Sometimes it dials out, sometimes it don't; sometimes it rings in, sometimes not.

I got 3 voicemails today and couldn't retrieve them because it wouldn't dial out. After taking it to the store they got it working again, and 2 of the messages were from Sunday!!!

They are sending me a new phone, so gotta try and be civil for a while....

 

[Patriot]

Even party lines were better back in the day...

 

[flyball]

They're all the same. I have Verizon at home and it is WAY too damn expensive. So they sent me a notice that I was eligible to have my bill lowered...$1.99 per month! That's about 1%....big deal!

I switched to Verizon because I had one of those bundled packages from the cable company. One day my phone is completely dead. So I call the idiots from my cell phone and tell them to turn the phone back on, it wasn't because I didn't pay my bill or request it to be turned off. Then the frickin idiots told me they had no idea why my phone was turned off but they couldn't reconnect with the same number. What a buncha jackasses!

 

[FJRBluesman]

I think all cellular companies have their faults. I can find plenty of people that love their carrier and plenty that hate their carrier.

I have T-Mobile and like them; although they also have issues IMO.

The real funny thing is, we pay big $$ and it says right in the contract, they aren't responsible for dropped calls or poor reception. So why have them then?

Sorry yours is a PITA.

 

[S76]

and 2 of the messages were from Sunday!!!

I have that same problem with Verizon wireless. I get voice mail that is from 3 or 4 days ago. Sometimes longer. It happens about 75% of the time. How can that be?

Where do these messages go for several days? And what triggers the notification to my phone days later?

Text works OK.

 

[sporto]

and 2 of the messages were from Sunday!!!

I have that same problem with Verizon wireless. I get voice mail that is from 3 or 4 days ago. Sometimes longer. It happens about 75% of the time. How can that be?

Where do these messages go for several days? And what triggers the notification to my phone days later?

Text works OK.

Have you called into VZW customer service (Dial 611 <send&gtand made them aware of your persistant latency issue with Voice Mail notification? Take the time to call them and be prepared to give the exact date and time of a recent occurance of your delay issue and I think you will be pleasantly surprised at how quickly the root cause can be determined.

It is odd that your text messages can be received without delay because the same basic delivery mechanism is used for both text message and Voicemail alerts. In answer to your question, there is a retry schedule based on system error return codes which determine how frequently to re-ping your handset to see if it is reachable by the network so that any pending Voicemail Alerts can be delivered.

 

[ki4bar]

Phone companies are the worst to deal with. We have to order 2 or 3 regular phone (POTS) lines and 2 ISDN lines at every event location we go to which winds up being about 25 orders a year and every provider imaginable. It's a good thing that another engineer here loves yelling at phone company employees to get things done because it is mind blowing how difficult it is to establish new service, resolve issues, and then disconnect when we are done at that location. I won't even go into all of the billing issues. The best part is that we order the lines to be installed a few weeks before we are on site - and then arrive on Thursdays to connect and test with our production truck - and if they aren't working they have to have them fixed by the next day at lunch time. Good thing for us is that most phone companies keep techs on site which helps. Although that didn't help much a few weeks ago in Chicago because they never did get our ISDN service working correctly but we had our C-Band uplink truck so we were ultimately ok for the broadcast. h34r:

Good luck to you on getting it fixed.

Thomas

 

[TheAxeman]

The tech was here this morning, dicked around for about 15 minutes in the basement and told me he couldn't fix it and that they will have to dispatch a lineman. Me: "How long will that take?".........Him: "Hard to say?" <_< I'm just going to continue with my deep breathing exercises and pray to God that I don't kill again.....

 

[Geezer]

The tech was here this morning, dicked around for about 15 minutes in the basement and told me he couldn't fix it and that they will have to dispatch a lineman. Me: "How long will that take?".........Him: "Hard to say?" <_< I'm just going to continue with my deep breathing exercises and pray to God that I don't kill again.....

You see, what happened is that someone in your neighborhood complained about noise on their line. The tech came out and switched the pairs of wires on the pole to a nice clean pair and solved that guys problem. They also had to switch them in their switching office. Guess who's nice clear pair they took?

So, now they'll have to come out and find a clean pair for you. I wonder which of your neighbors is going to get screwed. B)

On a serious note, when I was having trouble getting a tech out to solve my problem with Verizon, I kept getting very polite positive statements from the people who answered the phone on their end, just no actual fix. I finally told the woman that I had composed a letter to their executives, listing the date, time and result of each call I made to them and all I was waiting for to send it in is the end of the story. There was a very polite cooperative technician out the next morning willing to do whatever it took to make me happy.