A vendor to avoid? Not happy...

[dcarver]

I think this says it all -

"The bottom line is that though we strive to provide excellent customer service, the Knight's failed to receive it, and for that there is no excuse and we are responsible. If we dropped the ball and failed to return phone calls, that is unacceptable and I personally apologize for that error. It is not enough for us to have a 99.99% excellent customer satisfaction rating because that .01% that we missed is still a person, and it is never our intention to leave one person with a negative experience when dealing with us."

Mike and Geza done good after the bad. He had the balls to jump into our house and explain his side of the story. For that I give Kudos. Could the world be a better place? Sure. Sometimes though, stuff happens. Given the many others who have had good experience with Geza, I have to think this case the exception not the rule.

So Mr. Mike and Geza, I will be ordering a Geza with FJR specific top case cover in the next 4 weeks. Oh, could you please make this clear on your website so I don't phook up and order the wrong cover?

..and damnit TWN I hate it when you're right.. "I'll say this though; any vendor who has the balls to answer complaints, admit some degree of fault, clearly state their policy and offer a seemingly reasonable resolution in a public forum has to say something to the consumer, yes? " YES.

 

[weekend rider]

WoW! a lot to digest , glad its over. As for Mike I will take his rebutal as he does not no his company screwed up. Would I do business with them that would be a Big "NO"

As far as posting on the web or forum great idea. Remember the old saying the pen is mightier than the sword . The Web is mightier and faster than the pen

Maybe Andrew and Sherri should run for president and her for first lady. :clapping: :clapping: :clapping:

They have my vote thanks weekend rider

 

[OrangevaleFJR]

Gee, I don't know if I should feel like a *******, or if Geza should for not returning the calls to my wife. It's pretty clear what Mike thinks. I guess we both should. Well, I don't really like feeling like a ******* and my wife isn't real happy with Geza at this point. I let them know, "Thanks for the fair offer, but no thanks" and I asked them to address their sizing chart.

Hey, everyone makes mistakes. In hindsight, it would have been better to call and ask about the sizing and if a topcase would effect the cover. Also, I think a listing under XL like the Goldwing has in their sizing chart would have been even better yet. "Custom XL for FJR with topcase" or something like that. If they had ever actually called us and explained our mistake, then we could have had this discussion then and not on the web. Funny how my wife was part of the .01% twice in a row. Those are some long odds. :wacko:

That said, when I got involved, I hit them up with bad timing. They were all out of the office Wednesday through Saturday and even though I gave them more than 24 hours to respond to my demand, the timing didn't help them at all...Perhaps if I had waited one more day I could have avoided this. Perhaps...

 

[SkooterG]

As far as posting on the web or forum great idea. Remember the old saying the pen is mightier than the sword . The Web is mightier and faster than the pen

I don't know. This whole thread has felt like some second rate soap opera to me. Seems I have seen a lot of dirty laundry I didn't need to see, and that perhaps a private resolution still would have been possible and better served.

 

[OrangevaleFJR]

As far as posting on the web or forum great idea. Remember the old saying the pen is mightier than the sword . The Web is mightier and faster than the pen

I don't know. This whole thread has felt like some second rate soap opera to me. Seems I have seen a lot of dirty laundry I didn't need to see, and that perhaps a private resolution still would have been possible and better served.

That would have been great skoot. The thread is here because there wasn't a private resolution in a time manner. If there were, and I think from feb 16th to April is plenty of time to wait, this would have never been on the forum.

 

[SkooterG]

That would have been great skoot. The thread is here because there wasn't a private resolution in a time manner. If there were, and I think from feb 16th to April is plenty of time to wait, this would have never been on the forum.

Understand your frustration, and though it probably sounded like it, it was not my intention to sound judgemental about your decision to post.

I just felt like this whole thread went a place where nobody won or is better off than before it started. Not that you had any idea it would go there or end up the way it did.

 

[OrangevaleFJR]

That would have been great skoot. The thread is here because there wasn't a private resolution in a time manner. If there were, and I think from feb 16th to April is plenty of time to wait, this would have never been on the forum.

Understand your frustration, and though it probably sounded like it, it was not my intention to sound judgemental about your decision to post.

I just felt like this whole thread went a place where nobody won or is better off than before it started. Not that you had any idea it would go there or end up the way it did.

Cool...thanks for clarifying. I did think you might be commenting on my brashness or something.

I really wish things had worked differently, but I was kinda at the end of the rope. Oh well...I think Geza made a fair offer and at the same time managed to make me feel like they were trying to insult me.

I'm done with this thread. Good thing I have a garage.

 

[SkooterG]

As a matter of fact, your thread has reminded me I need to contact a vendor toot-sweet that has had a part I sent back for repair like two months ago. They said it would take a few weeks, but it's getting a little ridiculous. I completely forgot about it.

 

[OrangevaleFJR]

As a matter of fact, your thread has reminded me I need to contact a vendor toot-sweet that has had a part I sent back for repair like two months ago. They said it would take a few weeks, but it's getting a little ridiculous. I completely forgot about it.

I hope they call you back when they say they have to check into it.

 

[joyfulgirl]

Frankly, this vendor didn't have any balls, IMO. Did they EVER call me back when they said they would call me "right back"? NO. Did they EVER call me or Andrew EVER to explain anything about the status or what the f*ck they had determined the issue to be? NO. I am a very patient and anti-conflict kind of person. I am not a pain in the a** kind of customer. But when I have a reminder that pops up in Microsoft Outlook everday regarding an unresolved issue about the GEZA Gear cover, and I have to figure out if I have time to deal with it - I get a little irritated. And trust me - I put up with a lot of crap before I get angry. The fact that this specific reminder pops up in Outlook for 13 weeks and I am considering the fact that I have called multiple times with no response to status - can you or anyone (customer or vendor alike) really say that they would put up with this lack of 'service'?

Did anyone bother to notice that GEZA Gear only bothered to join this forum AFTER Andrew emailed them?

Sure, the vendor posting a response to a customer's issue on a forum via the Internet may seem to be "showing some balls" to some - it certainly does not meet my standards of customer service, when I tried multiple times with the vendor to resolve or achieve status on the issue SO many times before going to a public forum. But really, what choice did GEZA have, but to come here to address this?

Andrew and I do not go out of our way to slam anyone, vendor or consumer, unjustly. The only motivation in our informing the fellow FJRForum members of our trials with GEZA Gear was to aid others in making an informed decision in their purchases. I personally thought that was what a community was all about.... watching out for our fellow comrades.

Sherri

Never mind.

You crack me up.

After a rather lengthy rant was written and posted, I decided that sometimes, I should just shut the **** up. Hence the 'never mind'. You'd be amazed at how much I actually sensor myself. :blink:

I'll say this though; any vendor who has the balls to answer complaints, admit some degree of fault, clearly state their policy and offer a seemingly reasonable resolution in a public forum has to say something to the consumer, yes?

 

[Ignacio]

Time out folks. This is going too far, becoming personal, and not serving the community .

Everybody take a deep breath. Any future posts in this thread WILL follow the policies of the board guidelines and won't include anything resembling a personal attack. Additionally, reaquaint yourself with the philosophy of Dealer Feedback.....especially:

Posts are to include ONLY information gained firsthand, not rumors , stories, conjecture, and minimize subjectivity.

It applies here as well. Please return the thread back to civility or it will be closed and administrative action taken.

 

[FJRottie]

Soap Opera.

Any vendor comments should be left out until the final resolution is completed...no matter how long it takes.

When someone is accused, they also get the chance for rebuttal. I would not hold it against a vendor if he explained his side here, after being criticized here.

There are two sides to every story, and the two sides will usually disagree. Human nature.

Not taking sides here.

Caveat Emptor.

 

[Geezer]

What are you people thinking when you decide to put a cover on your bike? These things are made to be out in the fresh air, not stifled under some cover where they can't get a drink of nice fresh rain water. Next you'll be breaking out the garden hose and scented soaps.

 

[Ignacio]

The thread moved here with resolution.