cruppelt
Will always be FJR rider at heart
EDIT: IGNORE THE ASSUMPTIONS I MADE BELOW ABOUT RESPONSIBILITIES. THANKS TO THE ADVICE BELOW IT WAS CLEARED UP THAT I NEEDED TO GET ON THIS MYSELF.
I wasn't sure if I should put this here or under insurance, maybe it needs to be moved.
OK, so here it goes. I bought my 2006 last December from the PO in Texas, officially with some YES left over as part of the deal. I had the bike and the title here in Oregon in late January.
The PO bought the bike brand new in July of 2006 WITH the YES warranty as an extra item. He paid the money over for the bike and the warranty to the dealer (Yamaha power sports in Texarkana) before he left the premise that same day. As it turns out later, the dealer messed up on the YES paperwork and sent it in to Yamaha USA service covering the wrong bike.
The PO found that out a while later when he had a problem with the heated grips that should have been covered by YES. Yamaha Rockwall where he brought his bike for the repair said it didn't have any warranty showing. When he called Yamaha, they fought him on covering the repair, saying somehow that it was his responsibility to get this straightened out. He paid several hundred dollars for the repair himself. He had a windshield problem later, and after talking to 4 different dealers, he got Yamaha Rockwall to do the repair under warranty. Yamaha said that they had transferred the warranty to the right bike now.
So obviously he thought the YES issue was sorted out when he sold me the bike, and so he told me there was still some YES on it at the time. He told me much later that he was so unhappy about the bad treatment at the hands of Yamaha Service that he will never buy another Yamaha bike again, PERIOD. And this is a guy buying lot's of brand new bikes over the years....
So, fast forward to about three weeks ago. I did not have all the history of the previous owners struggles about the YES coverage as of yet, since he had not thought that it was still of any relevance.
I called in to Yamaha Service to double check that all recalls in their system were marked as done, and to inquire when exactly the YES was going to run out.
I was a bit surprised when the lady told me that my VIN number was tagged in their system, and that I needed to talk to a lady named Sheree (don't know the exact spelling), but that she wasn't in and would call me back. So far so good, and the first lady on the phone was nice and helpful. Sheree called me back later the next day, and proceeded to tell me that everybody calling in concerning this VIN was automatically directed to her, and that she was the original person dealing with the previous owner as well. There was a problem with the YES, the paper work was messed up, and that it was basically my problem, and that I needed to call the concerning dealerships in Texas to get them to straighten out the papers if I still wanted YES coverage. She was not very nice about it as well, just sounded stressed and condescending at the same time. I was in a state of total shock and disbelieve by her statement; I just didn't say much more besides "Thank you" and "Good bye" and hung up. I stewed over this for a while, and finally came to this conclusion:
1) The PO entered into an agreement with an "Authorized Agent" of Yamaha USA, namely the original Yamaha dealer he bought the bike from and the YES coverage.
2) He paid the money for the extended service plan. This money was transferred on to the Yamaha USA service company handling YES.
3) The originally paid money was never returned or refunded.
WTF are they thinking? The PO paid close to full price on the bike in July of 2006 and then Yamaha Service USA was jerking him around like that because the dealer messed up the paper work? And now they are doing this to me?
As far as I understand this (YES owners please chime in), I am still supposed to have full YES coverage until July of 2011 (1 year original warranty, plus 4 years of YES), correct?
I am wondering what the next step needs to be here. I absolutely love the bike, and I would have been fine if it didn't have any YES on it in the first place, but since it was supposed to have some, and the condescending tone by Sheree are leaving a somewhat sour taste in my mouth. These guys at Yamaha Service obviously have no clue in how to treat customers, how to retain them or at least how to not piss them off!
Please give me your thoughts, any input is appreciated. Thx!
I wasn't sure if I should put this here or under insurance, maybe it needs to be moved.
OK, so here it goes. I bought my 2006 last December from the PO in Texas, officially with some YES left over as part of the deal. I had the bike and the title here in Oregon in late January.
The PO bought the bike brand new in July of 2006 WITH the YES warranty as an extra item. He paid the money over for the bike and the warranty to the dealer (Yamaha power sports in Texarkana) before he left the premise that same day. As it turns out later, the dealer messed up on the YES paperwork and sent it in to Yamaha USA service covering the wrong bike.
The PO found that out a while later when he had a problem with the heated grips that should have been covered by YES. Yamaha Rockwall where he brought his bike for the repair said it didn't have any warranty showing. When he called Yamaha, they fought him on covering the repair, saying somehow that it was his responsibility to get this straightened out. He paid several hundred dollars for the repair himself. He had a windshield problem later, and after talking to 4 different dealers, he got Yamaha Rockwall to do the repair under warranty. Yamaha said that they had transferred the warranty to the right bike now.
So obviously he thought the YES issue was sorted out when he sold me the bike, and so he told me there was still some YES on it at the time. He told me much later that he was so unhappy about the bad treatment at the hands of Yamaha Service that he will never buy another Yamaha bike again, PERIOD. And this is a guy buying lot's of brand new bikes over the years....
So, fast forward to about three weeks ago. I did not have all the history of the previous owners struggles about the YES coverage as of yet, since he had not thought that it was still of any relevance.
I called in to Yamaha Service to double check that all recalls in their system were marked as done, and to inquire when exactly the YES was going to run out.
I was a bit surprised when the lady told me that my VIN number was tagged in their system, and that I needed to talk to a lady named Sheree (don't know the exact spelling), but that she wasn't in and would call me back. So far so good, and the first lady on the phone was nice and helpful. Sheree called me back later the next day, and proceeded to tell me that everybody calling in concerning this VIN was automatically directed to her, and that she was the original person dealing with the previous owner as well. There was a problem with the YES, the paper work was messed up, and that it was basically my problem, and that I needed to call the concerning dealerships in Texas to get them to straighten out the papers if I still wanted YES coverage. She was not very nice about it as well, just sounded stressed and condescending at the same time. I was in a state of total shock and disbelieve by her statement; I just didn't say much more besides "Thank you" and "Good bye" and hung up. I stewed over this for a while, and finally came to this conclusion:
1) The PO entered into an agreement with an "Authorized Agent" of Yamaha USA, namely the original Yamaha dealer he bought the bike from and the YES coverage.
2) He paid the money for the extended service plan. This money was transferred on to the Yamaha USA service company handling YES.
3) The originally paid money was never returned or refunded.
WTF are they thinking? The PO paid close to full price on the bike in July of 2006 and then Yamaha Service USA was jerking him around like that because the dealer messed up the paper work? And now they are doing this to me?
As far as I understand this (YES owners please chime in), I am still supposed to have full YES coverage until July of 2011 (1 year original warranty, plus 4 years of YES), correct?
I am wondering what the next step needs to be here. I absolutely love the bike, and I would have been fine if it didn't have any YES on it in the first place, but since it was supposed to have some, and the condescending tone by Sheree are leaving a somewhat sour taste in my mouth. These guys at Yamaha Service obviously have no clue in how to treat customers, how to retain them or at least how to not piss them off!
Please give me your thoughts, any input is appreciated. Thx!
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