13,400 miles on a big street bike ain't crap. I've ridden dirt bikes for years, abusing the phuck outta the clutches, with nearly equivalent hours to 13,400 street hours with no problems. IMHO, ASSuming what the original poster says is true (old, rides bike easy).. (and I have no reason to doubt him)... then something is terribly awry. I would be pissed beyond belief.
EDIT - I wonder if mammaYamma, in the economic downturn along with the rest of us, is tightening the reins on servicing issues. Think about, this platform has had its share of expensive warranty issues..
Gen 1 - tick Tick TICK
Gen 2 - ECU, 17 mpg instantaneous displays, Ignition switches, and now possibly complete wiring harnesses.
$$$$$$ spent, profits reduced.. just wonderin'