mcatrophy
Privileged to ride a 2018 FJR1300AS
I picked up my pristine new bike on the 17th of January. Took it in for its 600 mile service some 6 weeks later, having covered some 620 Miles.
Picked it up today (after a week's delay due to snow).
Met by the manager, who said to me, "Have you cleaned it?".
"Yes, said I, it got filthy."
He then proceeded to tell me off for not cleaning the brake calipers, and showed me pictures of them. I have to admit they looked horrible, really nasty corrosion, no argument.
They'd taken them off and cleaned them up (more pictures, looked like new).
He then warned that Yamaha won't cover warranty claims that might have been caused by inadequate cleaning - they were in current discussions over a bike that was losing paint from the radiator, he suspects the owner had used a pressure washer too harshly, and Yamaha were unlikely to meet the claim.
My own experience had always been that Yamaha are very good with claims, but I wouldn't blame them if I'd had a brake problem when they looked like mine did, and they wouldn't cover the repair.
I fully admit I'd not done a thorough cleaning job. The bike was absolutely filthy the day before I took it in, it only got a quick hose-down (the weather wasn't conducive to much else).
Oh, yes, I have a very good relationship with the dealer, I didn't mind him giving me a talking to. I did deserve it.
Picked it up today (after a week's delay due to snow).
Met by the manager, who said to me, "Have you cleaned it?".
"Yes, said I, it got filthy."
He then proceeded to tell me off for not cleaning the brake calipers, and showed me pictures of them. I have to admit they looked horrible, really nasty corrosion, no argument.
They'd taken them off and cleaned them up (more pictures, looked like new).
He then warned that Yamaha won't cover warranty claims that might have been caused by inadequate cleaning - they were in current discussions over a bike that was losing paint from the radiator, he suspects the owner had used a pressure washer too harshly, and Yamaha were unlikely to meet the claim.
My own experience had always been that Yamaha are very good with claims, but I wouldn't blame them if I'd had a brake problem when they looked like mine did, and they wouldn't cover the repair.
I fully admit I'd not done a thorough cleaning job. The bike was absolutely filthy the day before I took it in, it only got a quick hose-down (the weather wasn't conducive to much else).
Oh, yes, I have a very good relationship with the dealer, I didn't mind him giving me a talking to. I did deserve it.
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