Dear Mr. Stanley
Thank you so much for your message.
Yes, unfortunately we had a misfortune at the last Alps Extreme Tour. I am very sorry for this. Over the more than 30 years we have had very, very few similar problems.
Please note, that the hotels do have a safe where you could leave valuable items. However, we suggest, not to bring any valuables beside documents, money and a camera.
Please also note, never to let a door or window open in a hotel room.
It is a very unpleasant situation and the hotel could not understand either, but will do anything possible in order to avoid any problems.
We have changed the address in our files. I am sorry, it was our mistake since your booking form shows the correct address.
Please be circumspect with your belongings when travelling, but please also keep on looking forward to the tour, it will be a great experience, no doubt.
I hope that I could help you and am asking you to address all further questions to Tracy at Tri Community Travel.
All the best and warm regards
Doris
__________________________
EDELWEISS BIKE TRAVEL
Doris WALDEGGER
Customer Services
Sportplatzweg 14
6414 Mieming/Austria
[email protected]
www.edelweissbike.com
Tel: +43.5264.5690-24
Fax: +43.5264.5690-3
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-------- Original Message --------
Subject:
Concerns Over Safety/Security at the Italian Hotels for our Alps Extreme Tour of August 8-15/12 and Please Correct Don Stanley's Contact Information.
Date:
Mon, 2 Jul 2012 18:16:28 -0400 (EDT)
From:
Don Stanley <
[email protected]>
To:
[email protected]
CC:
[email protected],
[email protected]
1. We have concerns regarding Safety & Security at the Italian Hotels Edelweiss is using for our Alps Extreme tour. Can our IT hotels provide a secure safe for our valuables?
"One of my friends was on the Extreme Alps Tour just a few weeks ago and was robbed of about 600 Euros from their motel room while they were sleeping. It was very hot and they had a second floor room and had left the window open. The thief left the passports and credit cards but took all their euros.
*******s! My friend had absolutely no problems elsewhere but understandably does not have a high opinion of Italy right now."
2. I have not lived at 630 N. Exeter Street or had a phone number of 480-917-3863 for over three years now, please correct all of your records to my accurate information below!
Don Stanley
1061 N. Amber St.
Chandler, AZ 85225
Cell: 480-440-4666