I've tried the service depts at Southside, Joe's, and Competition Accessories and left all of them pissed off. Haven't tried Hon/Kaw/Yam of Middletown yet, but they have an unusual scheduling policy. They don't take appts! You drop off your bike and leave it until your number comes up, however long that may take! Not real crazy about that either. I've been hearing good things about Clinton County Yamaha, so I might give them a try when the time comes. I ONLY go to the dealer for warranty repairs and not all of those. Sometimes I just opt to fix it myself if the parts are cheap. I do all my own maintenance. Everytime I let the dealers work on my bike, I have to go back and fix what they f**ked up when they're done. It's disgraceful. I'll probably give the guys at Clinton County a shot when I need warranty repairs on the FJR.