I had a similar experience at a local "Big 4" dealer (Huge showroom!); I had communicated with one of the salesmen, via email, and set up a time to meet with him; he knew I was a "mature" (well. . .
) guy, experienced rider, ready to move on a bike, but I had to delay going over for a couple of days, and informed him of the change of plans. He wrote back, "No problem, my sales associate will be happy to help. . ." So on Saturday, I went over, ready to write out a check, introduced myself to the sales associate, who was just finishing up a sale, and he asked me to give him 10-15 minutes, and he'd be right with me. I walked out, pissed, without ever seeing him again, 1 1/2 hours later!
The next day, having thought about how busy they had been, I went back to give it another try, and walked in, and the sales guy was prowling over a catalog or something, but I "eye-to-eyed" him, making sure that he knew I was there, nodded to him as I walked over to the FJR, where upon, he picked up the phone and called someone. An hour and 15 minutes later, he was still on the phone, and I was out the door! I dropped the sales manager a note the next morning, and received an apology on the computer, starting off with, "Once again, I find myself apologizing for less than stellar performance on the part of my sales staff. . ." I was blown away, because this is a BIG operation!
Since he had commited a pretty good bid to me, I took it to my dealer here in town, who had not had an FJR on the floor when I stopped in there previously, but now had one, and told him what I had experienced at the other dealer's, and told him that I was ready to buy a bike, if he could meet, or even come close to their price. He took a look, went and talked to his sales manager, and came back and said that he couldn't come within $1,000 of their deal, and told me he didn't understand why they were even bothering to move the bike, at that price. He also told me that if he were me, he'd
run back over there, to take them up on their offer.
Which I did, and I love the bike, although I truly do NOT understand how these guys stay in business, when they treat potential prospects like they do. From what I'm reading, this is not necessarily unusual, and having been associated with other business communities, I just don't understand their attitudes!
If I wasn't so far away from them, I'd have taken my business to D&H, and I DO plan to contact them about the Y.E.S.!