Bill Lumberg
Merica
Enjoyed speaking with their Department of Apathy Department. Recieved a SR357 rack, main package still sealed in the Givi factory heavy plastic. Internal plastic pouch with nuts, bolts, washers, and spacers was sealed as well. When I found that a number of fasteners were missing, I contacted givi. When they responded, they maintained that they had never shipped a defective or incomplete product, that the SR357 I recieved had all the correct fasteners when it left their factory, and that the major website I purchased it through must have removed those parts from it and resealed it. Retailer made it right, went over and above (Revzilla). Givi was simply insulting. Last givi in this house.
Last edited by a moderator:
