Is It Typical for a Dealer to Return the Bike Like This?

[James Burleigh]

After deciding not to do the tranny work, I got the bike back with the farings off and returned in a box. It isn't customary to put them back where they were before going into the dealer?

 

[allrider]

After deciding not to do the tranny work, I got the bike back with the farings off and returned in a box. It isn't customary to put them back where they were before going into the dealer?

They most likely charged you for the time they put into the bike on an hourly basis, and unless you want to pay for them to reinstall everything they are done.

What are your plans for the bike now? I'm sure there are a few people on the forum that are interested in fixing it.

I would but it's too far away.

Wasn't Howie going to send you a motor or something?

 

[Bounce]

Normally I would think so. But they may have been charging you hourly rates so unless you wanted to pay them more, it's something to consider. Also, considering how that gave it back to you, do you really want them to ham-handle your painted parts after you push the issue?

 

[SkooterG]

This was a GOOD dealer JB had it at.

JB - how much did they charge you for all the time they took to disassemble and diagnose?

No, it's not typical at all to have your bike returned like that. But I am guessing they took it in the shorts and did you a favor by not charging you much for the diagnosis? If that is the case, I can totally see why they wouldn't want to put any more time into your bike.

 

[airboss]

I'd take it home in a box, rather not buy anyone to put a broke bike back together. I got a new one, and I'm going to take it apart and part it out anyway.

.

 

[James Burleigh]

Update: I just saw the other stuff that was sent home in a box. My headers and exhaust and all the clutch bits....

(My neighbor, who works on and hauls Harleys around, went and got it for me when I was on vacation; I just got back last night.)

 

[James Burleigh]

JB - how much did they charge you for all the time they took to disassemble and diagnose?

No, it's not typical at all to have your bike returned like that. But I am guessing they took it in the shorts and did you a favor by not charging you much for the diagnosis? If that is the case, I can totally see why they wouldn't want to put any more time into your bike.

I paid a negotiated amount; and yes, they put more into it than they got out; I recognize that. It just feels a little like a snub, without a word instead of "BTW, your bike will be in pieces, just so you know."

 

[Geezer]

Are you sure everything is there?

 

[SkooterG]

"BTW, your bike will be in pieces, just so you know."

That would have been reasonable, especially considering the level of dis-assembly it apparently is in.

 

[ahchiu]

The few times I had my bike serviced at a dealer I got the bike back the way I dropped it off, they usually test ride to make sure everything is road worthy, How do you know if they fixed your bike when it's apart, if it's going to cost more than the estimate they should call you to update and see what you want to do. they have a book to determine the labor for each job, what if you were going to ride it home? that's like having your car serviced and you go to pick it up and you have parts in your trunk. :angry:

 

[FJRay]

The few times I had my bike serviced at a dealer I got the bike back the way I dropped it off, they usually test ride to make sure everything is road worthy, How do you know if they fixed your bike when it's apart, if it's going to cost more than the estimate they should call you to update and see what you want to do. they have a book to determine the labor for each job, what if you were going to ride it home? that's like having your car serviced and you go to pick it up and you have parts in your trunk. :angry:

It was stated in the original post that the bike was not going to be repaired so it would make no sense to put it back together just to take it apart again to do the work.

In situations like this in my shop I contact the owner and let them know if they want it in one piece I will need to charge for the time. Otherwise I box it up carefully and return it to the owner.

 

[mdisher]

Once upon a time, Circa 1989 I had an 1986 Honda Accord, which dropped the timing belt. (Fortunately not an interference motor). I was already planning to replace this and the cost to do so was oh, $250 ish?

Wife had the car towed to a 'reputable' Honda dealer, in fact the one this car came from. I got the phone call saying "Yep" you need a timing belt, and the cost to replace was well north of $1200. I said F* that, I'll come get it. When I arrived, Oh, 1/2 the motor was in a box on the passenger seat. Including the intake manifold and stuff that you didn't need to remove to put a timing belt on.

I was pissed off to say the least.

The other joint put it all back together without much effort or charging me too much.

Grrr...

 

[Patriot]

I guess it would make sense especially if the engine would be replaced to get it back on the road...but I agree good customer service / relations is to give you a heads up about it...you would have the choice to tell them to put it all back on at the additional hourly rate.

If you had sold the bike to someone else who would fix it, I might rather have it all together so easy to just put it on a trailer to bring it home

It is what it is I guess

When I had my engine replaced, I knew the independent shop owners and that they tended to under charge stuff all the time. I was happy to take all the plastic off and remove all the cockpit farkles that were removable before trailering it in. They charged $50/hour times 12 hours or $600 labor to remove the broken engine and replace it with the ebay engine I had shipped to them - amazing to me it has run perfectly from day one

failed CCT or Cam Chain Tensioner - newbies, replace yours at second valve check or 50k miles and especially if you have the old weak one and not the new improved part)

 

[dsmack]

Update: I just saw the other stuff that was sent home in a box. My headers and exhaust and all the clutch bits....

(My neighbor, who works on and hauls Harleys around, went and got it for me when I was on vacation; I just got back last night.)

Hans ~ You don't know me, I don't know you, don't have a dog in the fight so to speak, but I've always enjoyed your posts, and have followed along on your breakdown and the resultant odyssey that followed... culminating with you finding a suitable replacement cycle.

My recollection of the process was that the shop that tore down your cycle and diagnosed the actual problem is highly regarded in our community, and was essentially willing to bend over backwards to try to make this all come together for you, as were many members here. That's good, and what this forum has come to stand for over the years... good peeps helping other good peeps.

I guess I'm a little surprised by this thread, frankly. The highlighted portion of your follow-on post says something to me. You are feeling hurt that the shop sent the parts back loose in a box. You seem to feel that somehow you've been slighted by the shop, but admit that they probably put more into the deal than they received under "the negotiated deal"... yet you send a neighbor to pick up the bike while you were on vacation?" Seem to recall that you had a helpful forum member deliver the bike originally, also??

As a former business owner myself, I find self wondering just how the shop manager was feeling about this whole deal by the time your neighbor showed up? From where I'm sitting, and with only the info on the myriad threads concerning the demise of your former ride, I'm thinking that shop probably showed more than normal restraint!

Sorry to be the one "wet blanket" posting here, but that's the view from where I'm sitting... and I'll be happy to buy the first beer when and if we ever meet, 'K?

Don

 

[Old Michael]

Had you already called Roseville Yamaha (Zac) and asked them this question before you posted it here?

I'm CERTAIN they'd have explained to you exactly why they didn't spend the time it would have taken to

reassemble your broken bike.

 

[HYCLE]

After deciding not to do the tranny work, I got the bike back with the farings off and returned in a box. It isn't customary to put them back where they were before going into the dealer?

If you paid full price for a tear down and reassemble you would get your bike back in one piece.

If you said stop now, I don't want to fix it. You would get the bike back disassembled.

If a clutch was installed then further problems were found, did you pay for a clutch? Or were the new parts removed to save you some money, and the bike left apart to save you more money.

Sorry to hear you did not get what you expected.

But I hope you accept 50% or more of the fault for your part in the misunderstanding.

You can't assume anything is typical, did your work order say the bike was to be returned assembled? Did you ask before paying?

Just venting my opinion as a mechanic and service writer. I have been on both sides of this question and it's not fun from either side.

x0x0x0

Mike