Leveraging the power of the forums

[FJRottie]

I tried today but apparently Walmart does NOT have a FJRForum discount. Sheeesh, how rude.

 

[slapnpop]

You could always throw one of your spare cows at them. They certainly wouldn't expect that, unless of course they'd read the forum.
Jill

Fetch it la vache!

 

[trinibob]

Got some mirrors from a dealer in So cal on ebay carbon look a likes not OEM.

Installed them and broke one ASAP!

emailed over over and over with no responce.

finally had to send one of our board members over to his store to say HAY EMIAL THE MAN OR DIE!

He did i.e. or his wife that was real behind did and got my refund.

BOARD POWER AND I WOULD DO IT FOR ANY OF YOU IN A MINUTE!

 

[OrangevaleFJR]

I sent this email to GezaGear on April 3rd and they apparently decided not to respond. I hope they enjoy their weekend while I post this on every forum I know of.

Dear Geza Gear,
My wife, Sherri Knight, sent in a defective cover for warranty replacement and you received it on February 15th. Three weeks ago, she called and was told that the person would check with the warranty department and get back to her. They never did. She called yesterday and was told they'd get right back to her. They didn't. I am very close to getting angry and writing up our experiences with you on several well attended motorcycling forums of which I am a well known member. The outline of such a report would be like this:

1. The product lasted 4 uses before it became defective.

2. Returned it for warranty service and heard nothing for 3 weeks

3. Called, they didn't have the answer and didn't call back as promised

4. Called another 3 weeks later and they didn't have the answer, promised to call back and didn't.

5. Sent them an email stating what actions I will take if this issue isn't resolved and...........................................

Is this the kind of customer testimonial that you want on Internet forums like Pashnit.com, FJRforum.com and STnet? If not, I highly recommend taking these actions within 24 hours:

1) Ship a new cover with all options we purchased to replace the defective product.

2) Call Sherri Knight back and tell her that the new cover is shipped and give her a tracking number and let her know if you changed anything with the cover that might make it last longer

Note: ( I personally think the Large for the FJR is too small (as recommended on your sizing page) and an XL would avoid the problems we encountered).

Thanks,

Andrew Knight

I spent top dollar on that cover getting every treatment and option available. The resulting 3 year warranty does me no good when my defective product sits in their garbage for 2 months while my bike has no cover. Not only am I displeased with their product, but their customer service is worse than non-existent. They make promises and then ignore them. A huge thumbs down for gezagear.

If you want crappy service and products visit https://www.gezagear.com and you can be as disatisfied as I am!

 

[Ignacio]

Conversation moved to here. Closing so there isn't duplicate discussion.