CAJW
Well-known member
I had just the opposite experience with Warm N Safe Customer Service. I had a wire in the right hand index finger of their Carbon Knuckle heated gloves that was irritating and contacted them after futzing with it for a few rides. Mike was very helpful and exchanged my gloves for a like pair no charge! Problem solved and about a year later when I inquired about repairing my Heat Troller, Mike called me back from overseas and helped me trouble shoot the issue. It ended up being a short in the Powerlet adapter the needed to be fixed. His suggestion was to fix the wiring inside the plug, then fill with hot glue which I did and haven't had any issues since. YMMV, but I give Mike at Warm N Safe 5 stars!+1Warm n Safe Ultimate Touring Heated Gloves gloves are great. I would definitely buy a second pair if these wore out.
I rode to work yesterday from 34 deg. at my house to about 50 deg. down by the coast and my hands were sweating after turning down the heat mid way here. Warm N safe seems to do well with their gloves.
However - I had major issues with customer service with Warm N Safe for 1 whole year. Their controller products had an issue and it took 1 year for them to honor my request for another unit. Everything has worked out but I was/are unhappy with their service.