A41Billy
Well-known member
Just got his email:
I have recieved a call from Chris explaining his unhappiness with the outcome of this EBAY transaction and another email. To Chris and everyone else, I would like to say first I again apologize and that we have done everything in our power to make everyone happy in this situation, but sometimes unfortunately in life these things happen.
I would like to address Chris. Not once did I say I had the product "in my hand". I said that we had 2 in stock because people had ordered them and then cancelled their orders. When you called the second time, Chris, to my knowledge we still had both of them. I do not constantly check every second whether an item has sold. I check Ebay 2 or 3 times a day as I have other responsibilities to attend to in the dealership, so within that time it is possible that someone else purchased this product and I was unaware of that. You have to understand that in this business things sell very quickly and products become unavailable.
No one is perfect, systems have "glitches" and products become unavailable. We are NOT trying to "scam" you as you said on the phone or "pull a fast one". We simply had miscommunications within our department and no longer have the product. It is as cut and dry as that. This is one product out of over 400 products we have listed on the website and no matter what, something at some point will go wrong. Nothing is full proof. Mistakes will happen unfortunately whether it be by a human or a machine.
We do apologize to you and your friends and have refunded your money. It was a mistake, nothing more and nothing less. It was simply an error.
Again we do apologize.
FYI- I dont know WTH Chris is, but I talked to Sue on the phone and she DID say she had it in front of her unopened, had more to sell and would relist other immediately so my friends could buy. I ordered instantly after the phone call. I don't believe they have done everything in their power to make it right.
I have recieved a call from Chris explaining his unhappiness with the outcome of this EBAY transaction and another email. To Chris and everyone else, I would like to say first I again apologize and that we have done everything in our power to make everyone happy in this situation, but sometimes unfortunately in life these things happen.
I would like to address Chris. Not once did I say I had the product "in my hand". I said that we had 2 in stock because people had ordered them and then cancelled their orders. When you called the second time, Chris, to my knowledge we still had both of them. I do not constantly check every second whether an item has sold. I check Ebay 2 or 3 times a day as I have other responsibilities to attend to in the dealership, so within that time it is possible that someone else purchased this product and I was unaware of that. You have to understand that in this business things sell very quickly and products become unavailable.
No one is perfect, systems have "glitches" and products become unavailable. We are NOT trying to "scam" you as you said on the phone or "pull a fast one". We simply had miscommunications within our department and no longer have the product. It is as cut and dry as that. This is one product out of over 400 products we have listed on the website and no matter what, something at some point will go wrong. Nothing is full proof. Mistakes will happen unfortunately whether it be by a human or a machine.
We do apologize to you and your friends and have refunded your money. It was a mistake, nothing more and nothing less. It was simply an error.
Again we do apologize.
FYI- I dont know WTH Chris is, but I talked to Sue on the phone and she DID say she had it in front of her unopened, had more to sell and would relist other immediately so my friends could buy. I ordered instantly after the phone call. I don't believe they have done everything in their power to make it right.
