jmdaniel
FJR Squadron Leader
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20-November 06 Gender:Male Location:Austin, TX Bike: 2007 ABS (N. America)
Posted 02 April 2012 - 02:14 PM
I had to change a slider out, (don't ask why), and ordered a new right side from OES. They put labels on them now, so I mentioned I needed a new label for the left side, to match the new slider on the right. Everything came as expected, but I noticed they are now machining an inset on the sliders, in order to place this label. I thought crap, even though the label on the left will look close to that on the right, it won't be the same. Oh well, I put the label on, only to find out the second change that had been made; they have now reduced the diameter of the hole the bolt goes into. As I was using my old bolt with my new slider, this caused an issue, as the socket no longer fit into the slider. I contacted OES, who told me they are no longer using hex head bolts, but now use socket head bolts, and this was the reason for the reduced diameter. They apologized, and immediately sent two new bolts.
They came in today, and along with them, a new left side slider, with the machined inset, matching the right side! I wrote to them, thanking them for the free slider, asked them if it was for the left, and got this in response:
"Yes, just to make the kit match up, look better on the bike, and better represent our product. We didn’t charge for the extra slider. Thanks again."
Hat's off to OES, for a quality job in customer service!
2007 Yamaha FJR 1300A
2003 Honda VTX 1300S
1986 Honda Shadow 700
I have Motovation sliders because if I spend more they must be better and I believe only the best is half good enough :crazy: but look at this customer service post from last week. OES sounds awesome!