My right side T-rex cracked, I bought it around Sept of 08, I sent them a picture of it and they sent me a new one at no cost. I would say their customer service is pretty good. Yes I bought that brand due to the price, Bike Design I looked at your web site, prices are considerably higher for yours, why don't you offer a discounted price to the forum members and I for one "if the PRICE is right" might be willing to bite.
Hey Strike3, we're thinking about building up partnerships with a couple of forums, like this one... We'd then propose a group discount so that the kit becomes more affordable. We'll never be able to go as low as T-Rex' prices because we some of our (optically identical) kits cost more
just to produce then what T-Rex offers them including taxes and shipment. That alone says something about the quality difference. Sure, if you live in China or Pakistan, where you let kids do the job for a dollar a day, you can make it really cheap and perhaps even make reasonable quality. But if you live in Europe or the US (like we do and T-Rex does), then you pay a lot for manufacturing hours and you can try to make the difference by using low quality material, using material that makes the production easier but that is rubbish when you crash, having no development costs because you steal the designs, allowing large production tolerances or stuff like that. I'll shut it now, I'm getting angry because of that bozo again...
We can make a nice price effort for a group buy though, but you'll read all about it when that time has come.