Tech suport

[Bustanut joker]

So I've been having 'issues" with a U.S.S based product with a U.S. based tech team.. 52 Hundred bucks worth of software isn't squat i Suppose to some.. But

Why the *** do I have to provide the answer to a faulty product? If I knew what the *** was wrong .. Why would I contact 5th grade tech support?

I'm ****** pissed This country is fuked if 4th graders have the answers.

 

[Bustanut joker]

Oh I have a new subgroup PWP

posting while pissed!!!! ******* *******.

 

[HotRodZilla]

Are you done paying for it? When we got our new Dell, it had AOL installed and crashed almost immediately. I was told that AOL had so many viruses that it would shut most stuff down.

Then Dell told me I had to install a new hard drive that they would send. I told them I didn't know how to do that, do they told me they could charge me $100 to send a tech to do it.

I got pissed and told them to come get their computer. The guy says they can't do that. So I told him I was going to put the computer out on the sidewalk. If they picked it up, fine. If not, that was fine too. I told them I would never make ONE payment on the computer I returned.

The next day, they had a tech at my house with a brand new hard drive free of charge. They have also never been ****** to me on the phone again, and this was 5 years ago.

Don't let them push you around Bust...Talk to a supervisor and raise Hell. Use the words Better Business Bureau and Attorney General's Office. They'll help you more than that are.

 

[dcarver]

Really?

Dipshit. It's all your fault.

..and the next software rev will fix all the the 'non' issues...

 

[BikerGeek99]

It ain't the software, Bust.

It's you.

It is called an "I-D ten-T" error.

Could be a PEMKAC issue. Hard to say for sure without more details.

 

[Bungie]

Could be a PEMKAC issue. Hard to say for sure without more details.

Definitely a PEBKAC error.

"If architects built buildings the way programmers write programs, the first woodpecker to come along would destroy civilization"

 

[Bustanut joker]

You got it right Andy.. Fortunate Ryan is here and got it fixed for me.. Tech support don't like me too well now.

I was having issues uploading to my photograv process. the first answer was "try another picture" the moron must not have fully read me e mail as I stated i had tried several.. Then they suggested my print settings were amiss ????????????? Um I can't "print" until after it's gone through Photograv... :glare:

Well maybe you have a bad usb port cable????? Um ...no, you turds It's an installed program that doesn't communicate with the laser.. :angry2: I used some of my best language to convey my dissatisfaction :lol:

You'd think these guys would at least have a clue about their products..

 

[El Toro Joe]

You'd think these guys would at least have a clue about their products..

That's only the case before you buy it...

 

[HotRodZilla]

You'd think these guys would at least have a clue about their products..

You're shitting us right?? No wonder they think your stoopid. I'm amazed they didn't tell you to make sure it was plugged in. :wacko:

 

[wfooshee]

Tier 1 support works from a checklist, and they have to check all the boxes to show their supervisor, even though it has nothing to do with your problem. Some of them actually know it has nothing to do with your problem, but most of them have no clue.

By the time I call for support, we're way past the checklist, and when they start on it, I tell them not to bother, and I list the things I know they're about to ask. Usually they catch on and work the actual problem, or pass me up the chain to someone who knows how to do that.

BTW, I hate calling for support with most companies!!

 

[AVGeek]

Another key word I've used with the Tier 1 wage slaves is escalate, as in "Please escalate my call to a supervisor".

 

[beemerdons]

You'd think these guys would at least have a clue about their products..

You're shitting us right?? No wonder they think your stoopid. I'm amazed they didn't tell you to make sure it was plugged in. :wacko:

Knowing Bust like you do AJ, I bet the product was plugged up his ***! jes' sayin' and nuff' said!

 

[Bounce]

BTW, I hate calling for support with most companies!!

AT&T DSL support was the worst. None of them know the product and, initially, none even knew they offered the product. Before I went to cable for the higher throughput it had gotten some better but I still knew more than most (since it's my job). I've had AT&T try to slough off solutions and called their hand on it. I even knew where they were hosting their center, so when they suggested that something in Houston was the problem source, I pointed out that their facility in AR was closer to me. Trying to short cut the process is frustrating but repeated, "did that before I called", eventually gets through to them.

They have a checklist and the best of them actually follow it. The pay is low and the pressure for high ticket counts is high. Turn over is very high. There was a job announcement for the Help Desk Manager I almost applied for but stopped because I knew I'd end up killing someone that was TSTL (too stupid to live). Dealing with tier 1 support is frustrating for tier 2 & 3 support too. I have called to get a ticket for a higher tier escalation only to have tier 1 create a ticket and assign it to me. ACK!

 

[BikerGeek99]

The pay is low and the pressure for high ticket counts is high. Turn over is very high.

Yep.

Once upon a time I worked in a call center. My first gig was tier 1 support for a regional dial-up ISP. Since I know my chit it wasn't long before I moved to tier 2, which was better, but still sucked.

Then we brought on a DSL provider as a client. I was in the first round of 'agents' to move to this project and was one of a handful of tier 2 agents in our facility. Thankfully I quickly moved into a position that had me off the phones and running the floor (up to about 200 agents max), which was better, but the pay was still low, and the pressure very high to please the client (NOT necessarily the customer on the phone).

Some of the guys I worked with have moved to the same company that I came to, but they are still on the phones.

That whole experience was one of the most unique 54 weeks in my life that I'd just as much assume never repeat.

So, yeah, I can sympathize when people have poor experiences calling tech support (we had some REALLY good agents, but they were greatly outnumbered by agents who had little technical knowledge, could barely follow a script, and - for some - had absolutely no business having contact with the general public), I've also been on the other side of the phone. Holy crap there are some idiots out there who have no business owning a computer...

Windows ME still gives me nightmares.

 

[Bounce]

Windows: Mostly Excrement

 

[FJRBluesman]

Tech support don't like me too well now.

Does anyone?
Stick to hardware donkeyman!

 

[Bearly Flying]

All I can say is it's a good thing Bust doesn't know the Lord's Prayer or He'd **** that up too....

Happy New Year Numbnuts.......