Bikey no idle....STILL
- Thread starter Fairlaner
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beemerdons
Certifiable Old Fart
HaulinAshe
Well-known member
I actually had a local Yami mechanic threaten me because I gave him a less than stellar review with Yamaha's survey. (Your responses are not confidential with Yami.)
Today's bike mechanics cannot spend the Internet time researching problems that owners can. They would starve. A really good mechanic can help sift through BS for the useful information. But very, very few of them will listen to you past Intern...
They change parts. They don't diagnose problems. They call Yamaha to diagnose a problem. And they sure as hell aren't interested in altering behavior that Yamaha readily supports.
Spend your time and effort seeking out another dealership service dept. instead of trying to "educate" this one. Find one that you can truly work WITH before your YES Warranty expires. Because after that, it's your $$$ that pays for the parts swapping instead of problem fixing.
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dcarver
Well-known member
I've been getting this a lot lately.
:****:
How do you do this? The service manager talks a good line. They have 5 star Yamaha tech. The shop is clean. They have all of Yamaha's resources, tools, training behind them. But how do you know if the tech assigned to your case is the veteran or noobie? Personally, I'd much rather rely on someone like FjRay from our own forum, just wish he was closer..
I guess I'm really lucky. My local dealer has a tech I call CrankyOlRuss cause his name is Russ and he's cranky but he will listen, really listen, and follow through. My independent guy is 'more than open' to my opinions, although it did take a few years to cultivate this relationship.
I still disagree with you idjits. If you don't tell people, they will never learn. If they get hostile, **** them. At least you did your karma improvement. Kinda like asking a hot looking chick if she will do you. You might get rejected 9 out of 10 times, but that 10%? Oooooh baby!
Hugs n' Kisses
LAF
Well-known member
Well I actually used the Yamaha survey as leverage last week.I've been getting this a lot lately.
:****:
How do you do this? The service manager talks a good line. They have 5 star Yamaha tech. The shop is clean. They have all of Yamaha's resources, tools, training behind them. But how do you know if the tech assigned to your case is the veteran or noobie? Personally, I'd much rather rely on someone like FjRay from our own forum, just wish he was closer..
I guess I'm really lucky. My local dealer has a tech I call CrankyOlRuss cause his name is Russ and he's cranky but he will listen, really listen, and follow through. My independent guy is 'more than open' to my opinions, although it did take a few years to cultivate this relationship.
I still disagree with you idjits. If you don't tell people, they will never learn. If they get hostile, **** them. At least you did your karma improvement. Kinda like asking a hot looking chick if she will do you. You might get rejected 9 out of 10 times, but that 10%? Oooooh baby!
Hugs n' Kisses
I had asked 2 previous times if they were going to change my Coolant, Clutch, and Brake fluid on my next service. Never got an answer. So I received the Survey and then rode over to my shop.
I asked again and still did not get an answer but was promised it would be brought up at the next meeting. I was getting ready to leave and the Service Manager came out and I expressed my concern and told him I was a bit pissed and my Survey would reflect that. So the owner comes out and is blah blah 45 years never changed Clutch and Brake fluid on a service blah blah.
I finally told him look I bought a service contract to support them. I do not need them to work on my bike there is nothing I can not do myself. I had about 300.00 on me and said look if you want to bet it right now that the fluid is crap after 2 years and if the color was not bad enough the sediment would be. He then said well brake fluid varies in color and I said Yamaha fluid would be different from the factory fill? I also told him I use a turkey baster to take the old fluid out to push new fluid in for the flush. He finally said get me a screw driver and lets look. Well needless to say he took both the brake and clutch covers off and I said see?
I then told him look we can part ways here. Pro rate my service contract, refund my money, and they will never see me again, that simple.
He agreed to do the coolant, and fluid flush on my 8000 mile service.
I should say I bought a 10 in August of 10 but was recovering from a 65 MPH get off so I did not get to ride until April 11. I told him this and that I paid cash and that I tried to support him through a pre paid service contract, and if he was not going to support me then why do I need him?
The big issue was brake and clutch, as coolant is listed under the service but the 24,000 2 year on the brake and clutch was listed somewhere in the Factory manual.
Needless to say I was a bit pissed but never showed it, just stated how it was going to work for me, and if I was worth it or not to them?
So in another 200 miles I will take it in, watch them do it, and then fill out the Survey.
Still pissed that most all dealers play this game and I am really sick of it for sure. So supporting brick and mortar is not all it is cracked up to be, and as far as I am concerned the last service contract I will ever buy.
beemerdons
Certifiable Old Fart
I just got phone calls from Bustanut joker and RadioHowie, they were extremely upset this morning after reading your post above.I still disagree with you idjits. If you don't tell people, they will never learn. If they get hostile, **** them. At least you did your karma improvement. Kinda like asking a hot looking chick if she will do you. You might get rejected 9 out of 10 times, but that 10%? Oooooh baby!
The three of us have firmly believed for years that we were the absolute "Kings of the Bullshitters" here on our Fine FJR Forum!
But Bust, RH and Chuy are now fully stepping aside. FJR Forum Ladies and Gentlemen, we proudly want to introduce you to:
"The Emperor of the FJR Forum Bullshitters-Mr. Don Carver!"
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ionbeam
2 FUN
Here in New England I'm lucky to have a number of Yamaha dealers near my house. It is extremely rare that I use a dealer for shop work but it does happen (once in >20 years). When I needed a dealer I went to every one in my area and interviewed them for the job. I spoke with either the owner or manager and the mechanic that would be working on my bike. It works both ways, I get to see how they roll and they get to see what kind of an ******* they will be doing work for. One shop with great credentials were jerks and it was certain we would not work together well. A couple of shops lacked the kind of FJR experience that I was looking for and I didn't want to be the first step in their learning curve. I was professional in my approach and most dealers were respectful, honest and open with me. In the end the dealer that I chose to work with was excellent. To this day they still give be discounts and preferential treatment. In return I do take the time to recommend Hudson Cycle in Hudson, NH when someone needs work done.
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Fairlaner
The Bartender Whisperer
I am looking forward to receiving a survey from Yamaha.......
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Fairlaner
The Bartender Whisperer
Ok well i just called the dealer and spoke to the service manager, i explained the situation to him (he already new most of it) he immediatly put me thru to the tech saying that he needed to know what had happened....
Everything was very cordial and no harsh words were exchanged....
Will i take it back there.....**** no....
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Everything was very cordial and no harsh words were exchanged....
Will i take it back there.....**** no....
R
redtail
Well-known member
I already got sick and tired asking when they had time to service the the bike, only to be told " yea we can do it today" only to learn I'd been stuck in a que and wouldn't get my bike back for at least a week! Then after paying full pop, get the bike home and start finding things left loose! Like throttle cables and fairing bolts! Then ride for days worrying what else might be loose! ( two different bikes and three different dealers :angry: )
By the way... I let them know. As a business owner once myself, felt obligated to tell the truth about getting sub-par service!
Big props to all here for sharing the knowledge!
Even when my Yes was still going, I had a private shop do my valve check! Dropped it off in the evening, left it next day and picked it up the following a.m.
By the way... I let them know. As a business owner once myself, felt obligated to tell the truth about getting sub-par service!
Big props to all here for sharing the knowledge!
Even when my Yes was still going, I had a private shop do my valve check! Dropped it off in the evening, left it next day and picked it up the following a.m.
Fairlaner
The Bartender Whisperer
The only time they will ever see my bike again is when i **** it up again..........
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SkooterG
Purveyor of Crooked Facts
FJRay
Well-known member
OK - but ya gotta bring crumpets.I wanna watch :lol:Let me know if you need help with that ....
wheatonFJR
...
Really? Is that her REAL name?OK - but ya gotta bring crumpets.I wanna watch :lol:Let me know if you need help with that ....
beemerdons
Certifiable Old Fart
Be really careful there Wheatie, "crumpets" is just Hal's code speak for dj bill! jes' sayin' and nuff' said!Really? Is that her REAL name?OK - but ya gotta bring crumpets.I wanna watch :lol:Let me know if you need help with that ....
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Really? Is that her REAL name?OK - but ya gotta bring crumpets.I wanna watch :lol:Let me know if you need help with that ....
Haaa! That is rich.
I nominate this for post of the week.
And don't listen to that desert rat, Don. If you bring Crumpets... they will come.
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Fairlaner
The Bartender Whisperer
It was Tea and Crumpets.........and they were ******* good too.
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