When I got home from work Friday, there was a box on my porch from Garmin. I sent the unit to Garmin the previous Friday, it got to Garmin Monday, and back to me the next Friday. Great turn around time! They sent me a new 2730 and loaded data from my old unit into the new one. All except the MP3 files but that's no big deal. Whatever I wind up doing in the future concerning GPS, I'll remain a loyal (unless they screw me) Garmin customer.
Garmin customer service relative to receiving an RMA via phone/e-mail can be frustrating -- phone on hold for sometimes 30-40 minutes -- e-mail responses take several days.
After you get an RMA, the turnaround for me has always been very fast -- they always seem to just flash a new unit with your waypoints/'favorites' and send it. I've never had one take more than a week total (from me shipping, to getting the new one back.)
I've had Garmin's for a long time 12's 176, 276, 276c, 376, Quest, Quest2, SPIII, c530, 2730. But lately -- the reliability seems to be poor.
I've NEVER had a problem until the c530 and the 2730.
The c530 has power problems -- won't turn on sometimes, and have to perform a factory reset to allow it to power on.
The 2730 has fogged and been sent back twice under warrantee -- so I'm guessing i'll continue to swap until the warantee expires.
This past time, the Garmin service person actually tried to convince me that it's ok that it fogs!!
He asked me if the fogging clears up after a few hours in the sun -- and if it did -- that's ok.
I actually broke up laughing on the phone!! Sure dude! no problem! (Then he gave me an RMA number). But I think I know in my heart that this one will fog up too, with as many different models of touchscreen 2610, 2720 2730 2830 with the problem -- it must be inherent in the design to fog up.
I may have to explore magellin/tomtom or something.