Support is "Still working?" "Yep". Installation was 1) insert dvd 2) power on 3) click Next until finished 4) click Reboot. It's far simpler to install, use and support than in the past.
Sure my grandfather is only using two apps, that I know of. He's probably found Solitaire. Perhaps he's figured out that there's a calculator too. For all I know he blogs about soybean, corn and pork belly futures.
Consider this; he'll never get a virus as he's using webmail and the email address is so messy that the family was upset with me for a week (until they all added it to their own address books) that spam is minimal at best and the online webmail filters it. I've added the specific family email addresses to the whitelist and he's not about to give out the email address or sign-up for crap online.
If I could find a useful means to run MapSource for my GPS, I'd be winders free.
Hardcore gamers are on a whole different level. If you're happy sitting in a dark room blowing up people and cursing at a monitor then Linux isn't for you. Nor are social events like NAFO
If you need multimedia support, it's difficult now to justify the cost of all of the applications running on winders versus those available for linux.
****OO KITTY IS THE BEST EVR! all your base are belong to me!