My experience with TomTom was not good. Wife bought me a Rider model a few years ago. I think it was $450-$500 back then. Unit had a really strong mount. Also liked some of the features, but not all of them. The big issue was that the a few days after the unit's one year warrany had expired, it would not turn on. It was apparently a bad switch or a shorted battey. I called TomTom customer service and they told me that since it was out of warranty, there was nothing they could do. I said, OK, well I am willing to pay for it to be repaired. She said you don't understand, we do not repair them if they break. I said...You mean to tell me that on a $500 GPS unit, you don't have any solution for customers after the one year warranty is up? She said that was correct and said she was sorry for the inconvenience. I searched the internet and couldn't find any vendor that worked on them.
I ordered a battery for it, the special small security torx tools to get it open, and changed out the battery. That was not the issue. Apparently it was the switch and that part was unavailable. So that $500 TomTom has been sitting in a box for the past several years.
So before all you boys throw Garmin, especially their customer service, under the bus...you might want to think twice and do your homework on TomToms warranty policy. Maybe they have changed now and it's better, but you won't catch me spending a dime on one of those units.
