when things don't work out blame the bike, the dealer, your Mother. Some guys wrench on their own and don't have a clue so pull things apart and then when reassembling them screw things up by not knowing the specs or just not knowing how it came apart or just flat out damage the part by not knowing how to take the part off. Be honest...I was at the dealer today listening to a guy try to tell the dealer that they screwed up in the Fall when the bike was serviced (oil change) and they scratched up the side of plastic but he hadn't noticed until now...he also stated that how he noticed was when he went to put on a cruise control unit. He insisted the dealer pay for the damanged side panel. He raised hell and the dealer just said he'd give him the standard discount to replace it but not new for free. Guy says that if that's all they'll do, they have him over a barrel but he'll never buy from them again. I call ******** as I saw the part and if that had been done to my bike I would have noticed it right away as it was really damaged. I think he did it when attempting to install the cruise control although I guess anything is possible. In the dealers defense on one of my bikes they slightly chipped my gas tank told me about it and replaced it. Anyone else ever see this kind of BS when the guy doesn't take responsiblity for his mistake and wants to blame someone else? I think you can almost smell it as the story always stinks.
Since I work on cars for a living, I see this all the time. Some of the time you have to keep from laughing in the customers face.
A good one was the guy that blamed us for his dash lights not working. So I went out to his car and showed him the dash light dimmer control, he never knew it was there.
Another time we got blamed for the customers radio not working after his car was towed in with a dead battery. Oh the radio worked but all his preset stations were gone.
On a Subaru there is a switch on the steering column that turns on parking lights. So the guy brings the car in for the battery keeps going dead and we find the switch turned on. Gee he didn't know it did that.
You broke my antenna on my Mercedes. NO, that is the garage mode that only lets the antenna go up half way. If you push this button on the dash ,with the picture of the antenna ,it will go all the way up.
I've owned this car for 5 years, I bought it new, and since you charged my Air Conditioner I can't get hot air to come out of the dash vents.
Ever since you fixed that bad front wheel bearing the muffler sounds louder.
Ever since you worked on my Saab the convertable top won't work. "Did you have the hand brake on"? The top will not work if the car is moving so it has a saftey switch connected to the handbrake.
Today I replace an alternator on a Ford Taurus that needed more than $3000 of other repairs. He declined further repairs and I can't fault him for that.
When he picked up the car he drove it right back and wanted to know what we did wrong because it was smoking under the car. We advised him to go over the recommendations he declined. He will find an estimate for the massive oil leaks on to the exhaust pipe. I overheard the service writer explain this to him not 10 min. earlier.
Oh Well. 35 years working for the same company has its advantages. If something breaks, we try to replace it before the car gets picked up and then tell the customer about it too.
Feel free to correct any spelling and punctuation cause I really don't care to offend anyone since its so close to friday and all if you know what I mean.