Rushes, is that you? Holeeeeee foooook. That was an ugly spill. So, Patch just called me. He's home from surgery and feels ok. Let's see how he feels when the Fentanol wears off. Doc said he had a hard time getting stuff realigned correctly, but he's back together now.
You guys should see the bruise covering my right elbow and upper fore arm. What's stupid is that is from a slow speed fall where I don't even know why I went over. I just went over on the downhill side and remember landing right on my elbow. If I hadn't of been geared up, I would of shattered it.
I'm gonna enjoy riding the soft sand hills here for a while. At least coming off on those doesn't hurt much. With more seat time, I'll spend less time on the ground. However, along with injuries, I ran into a cluster **** yesterday.
During the trip Patch and I shared a room and Eric and Randy shared a room. My share of the entire stay was $117.92. Nice. We checked out Sunday morning and the fat cow working there had to pry herself away from the free breakfast trough long enough to run our cards. We got our receipts and left. Mine said, $117.92.
Yesterday I went to use my card and it was declined. WTF? A call to my bank showed Super 8 Moab charged $117.92 and $922.09 on my card, so the money was being held. No big deal. To get my $922 back quick, all I needed was to get the hotel to send a fax that the charge was a mistake. Here's where it went sideways.
I called and got Ronnie who is the General Manager. As soon as I started my story, she interrupted me saying the clerk made a mistake and refunded my card immediately. Perfect. "How long until my money shows up?" She tells me three to four business days. We had a conversation about how her life would be affected if I took $1,000 from her account for 4 days. The stupid ***** tried to act like it was my fault. I was getting pissed. So I asked her to just send a fax to my bank explaining the mistake and release my money so it would clear immediately. She refused. She finally said she'd send it and hung up on me.
I called Wyndham corporate which is Super 8's parent company and made a complaint. They forwarded that to the General Manager, idiots. After that, I called my bank and still no fax. So I called Ronnie back and she told me the fax she sent failed. She's a ******* liar. This is when I told her she basically stole $922 from me and she should be bending over backwards to fix the problem her clerk caused. IF the fax failed, she should have called me and told me so we could confirm the number and move it along. Instead, she just didn't give a ****. So she finally resent the fax and it worked. All fixed, except while my account was stopped, we had an automatic withdrawal over-draw us and add a $35 overdraft charge to my account. See, we have plenty of money, but only keep what we need in the account to prevent someone from stealing all our cash. That extra $922 being taken out and us not knowing put us behind the curve.
So I called the bank and asked them to remove the charge since it wasn't my fault. They said it wasn't their fault either and Super 8 needed to reimburse me. That was a ******** answer, but technically correct. So, I called Ronnie again. She flat out refused to refund my $35 saying that wasn't her fault. I tried to be nice, and finally the ******* came out. I ended up hanging up on her. I called my bank and pitched a fit, so they finally relented and put my $35 back.
Then I called Wyndham corporate again. They were very nice and are supposed to call me back, but I'll NEVER stay at that hotel again. **** her. Corporate is supposed to get back to me, but let's see what happens.
I got a review request from Super 8 today. Let's see where that goes. Holy ****, ridiculous. All she had to do was be helpful, and I wouldn't have had much to say; mistakes happen. For Ronnie to act like I was bugging her was nuts. I seriously thought about driving back to Moab and choking the living **** out of her.
Next time I'll pay a little more for a better hotel. First time I've ever had an issue like that.