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I bet you made her cry...and wet her pants.I called Customer Service this morning. Methinks their organizational skills are lacking. The girl insisted my account was "created" on the 27, meaning I was being an impatient *******. I told her more than once I ordered the gloves at 2157 on the 21st. She finally asked for my order number and then again insisted I ordered them on the 27th. I wanted to choke her, but I was nice. She finally found where I ordered them on the 21st, but my account was not created until the 27th.
Said they usually create accounts in one or two days and due to the busy season and the sales, things got delayed. No idea why it took 6 days to get that done, but whatever. She said my gloves should ship this afternoon...Then I got an emailed invoice that said they are coming FedEx ground...we'll see...
I just called and basically it was the same thing. I ordered on 11/21 but the account wasn't created until the 27th. She made a note of it, sent a msg to customer service, and said my gloves would ship out tomorrow. While waiting I asked her if they'd gotten a lot of orders in and she said when they got back to the office today, there were 400 new orders waiting so I think we just inundated them! :lol: She was very nice on the phone and apologized for it being late. Thanks for breaking the ice for me, AJ. B)I called Customer Service this morning. Methinks their organizational skills are lacking. The girl insisted my account was "created" on the 27, meaning I was being an impatient *******. I told her more than once I ordered the gloves at 2157 on the 21st. She finally asked for my order number and then again insisted I ordered them on the 27th. I wanted to choke her, but I was nice. She finally found where I ordered them on the 21st, but my account was not created until the 27th.
Said they usually create accounts in one or two days and due to the busy season and the sales, things got delayed. No idea why it took 6 days to get that done, but whatever. She said my gloves should ship this afternoon...Then I got an emailed invoice that said they are coming FedEx ground...we'll see...
I think you are being kind and very generous. I sent them an email on Saturday and almost immediately received a "out of office" automated reply stating they would be back on Monday. Monday has pretty much come and gone and I am still in the "Submitted" category and no reply to my email. I just responded to their auto reply but am not expecting much in the way of results and even less in the way of gloves.I called Customer Service this morning. Methinks their organizational skills are lacking.
Or maybe since they are on the East Coast (GA) it doesn't take FedEx as long to deliver them as it does out West...^^^I honestly think they started on the east coast first. Maybe they're going in order by zip codes. As far as I can tell, all of us griping are west of the Mississippi.
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