El Toro
Innocent Bystander
Well, another one of those lessons.If nothing is in writing, nothing was ever said. There should be no confusion, mistaken hearing or failure to recall when there is a written paper trail. It may not change the outcome but it will sure improve the odds of success.
Russell told me they were busy. I went someplace else. The someplace comes with a pretty good reputation for near Russell satisfaction for the seats and a nightmare reputation for not providing the seats anyplace near a scheduled date on some orders, others are right on schedule. I hope that personal conversations on the phone backed up with emails that document the phone discussions will help. Based on my job, I find that when you actually talk to people they are a lot less likely to lie to you or try to deceive you. Less likely, not never
I don't think Laam thinks they are deceiving you. They believe what they tell you when they tell it to you.
You'll notice that these days they're not telling you anything .... so they're not lying or deceiving. They're just not honoring their commitment. And this is because "Things Change."
Contracts and agreements only have teeth to the extent that there is pain associated with not meeting your end of the deal.
Seth appears to be careful to not take money until the deal is finished, so that will generally keep him out of small claims court.
Small claims court in northern California is an unlikely destination anyway. Customers are "from all over the world." It's not worth it to go look him up, and even if you did, all you'd be doing is delaying someone else's seat.
If you want a written agreement to be honored, there have to be penalties and in the Laam seat case, there really aren't any, other than that you will take your business elsewhere. That's a good one to remember.
What I can't get over is that this is sort of like the old adage that "any publicity is good publicity ... just spell the name right."
I'll bet Seth has gotten 20 additional orders off of this thread
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